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  • Richard Peters 171 posts

    AN interesting day with a bad ending!

    First leg NCL/LHR delayed as conflict between bags and passengers and then the wrong kind of fog! Still we landed in glorious sunshine only 40 minutes late and plenty of time to transfer to LHR/MAD: first time on Iberia and impressed and makes note to use for next 241.

    Arrival at T4S and a breeze through PP control (no long non EU citizen queues) into main terminal to await connection to LPA, On boarding my BP was queried and soon replaced and I took my seat in the three rows on Iberia Express. Pleasant flight and as cleared PP control a domestic flight so breezed through into luggage reclaim or so I thought.

    A T5 moment (no baggage) once the carousel came to a stop so off to the support desk where to be fair very helpful and I now have a tracing number but still no baggage. The BA link says tracing luggage! How hard can it be and no engagement on twitter or chat and the WA number does not work. All connections had plenty of time and bag marked with priority label.

    So sorted essential toiletries and clothes for the next few days and wait for luggage.

    Any experience from peeps on likelihood of luggage arriving before return in 6 days and any tips to expedite resolution. First time in over 40 years of travel but a right pain!

    TIA for any thoughts

    gtellez 164 posts

    Something similar happened to me a couple of months ago. We were flying from Amman to Madrid, with around 4h layover in LHR. Upon landing in Madrid, only one of our two checked bags arrived. As we had AirTags, we knew the bag was at LHR. We raised the complaint at the airport. We received a notification the following day that they found the bag and the next day we received it at our hotel around 300km away from Madrid.
    As we were attending a weeding, we had to buy quite a few things (hopefully most of our stuff for the wedding was in the other bag). We spent in total £410 and after almost 2 months BA agreed to pay back roughly £340, without explanation of why that partial amount. The rest was paid by Axa (amex platinum) insurance in less than a week. Overall very stressful situation…

    Richard Peters 171 posts

    Yes a tad stressful and the most alarming bit is that they don’t know where the bags are! Sadly no AirTags so no idea if it even left NCL!

    TJones 39 posts

    Delayed baggage can be a stressful thing the first time it happens to you. But there’s not much you can do. Buy what you need, keep receipts and make sure your details in WorldTracer are correct and up-to-date. There is absolutely no point in calling anybody, and AirTags wouldn’t have helped you either. Nobody is actually looking for your luggage. Eventually the barcode on your bag will be scanned somewhere and sent to the address on WorldTracer.

    freckles 134 posts

    Truly annoying on the outbound journey – I’ve learnt that on trips with LHR connection to pack light and use the generous hand baggage allowance on anything up to 1 week. More inclined to hold check on the way home.
    Thankfully every time it’s happened to me (4 I think) BA know they’ve left it behind and already opened a ticket for it.
    Once they know where it is, it’s usually pretty quick (depending on there being a flight to put it on) – even managed to deliver a bag halfway across Iceland the same day they flew it in (but that’s Icelandic efficiency for you)

    e14 216 posts

    I’ve had the world tracer link still saying pending even after a courier has delivered the bag.

    Anytime I’m doing a connection with bags that involves two airlines, I ask prior to boarding if my bag has made the connection. Not that much can be done but it does enable you to be forewarned.

    Of course on American you can see on the app that your bag has been checked in, loaded, off loaded ! The BA app can’t even show me my bookings.

    Blair Waldorf Salad 1,051 posts

    I’ve had the world tracer link still saying pending even after a courier has delivered the bag.

    Anytime I’m doing a connection with bags that involves two airlines, I ask prior to boarding if my bag has made the connection. Not that much can be done but it does enable you to be forewarned.

    Of course on American you can see on the app that your bag has been checked in, loaded, off loaded ! The BA app can’t even show me my bookings.

    I always ask Swiss at my onward boarding gate if my bags made it off my first flight to this one. Because some of the connection times at ZRH are terrifyingly tight. They always tap away at some keys then say to me that I need to trust the system, that ZRH is set up for 20 min bag transfers and that the bags will probably board after I do. I am a completist so I travel with both an Air Tag and a Gego.

    HM007 27 posts

    What a nightmare: good luck in recovering your luggage

    dougzz99 614 posts

    AN interesting day with a bad ending!

    First leg NCL/LHR delayed as conflict between bags and passengers and then the wrong kind of fog! Still we landed in glorious sunshine only 40 minutes late and plenty of time to transfer to LHR/MAD: first time on Iberia and impressed and makes note to use for next 241.

    Before getting too excited about Iberia you may want to consider @JDB’s comment on page 3 here

    https://www.headforpoints.com/2023/06/16/british-airways-brings-back-first-class-to-five-routes/#commentsContent

    I think it’s fair to say Iberia somewhat notorious for their feck you attitude to customer service. Decent experience when it works, but not an airline you want to find yourself engaging with.

    Richard Peters 171 posts

    Fair point and I bow to @JDB’s expertise and have to say that this is the first times a case has gone AWOL and according to website still MIA!

    Richard Peters 171 posts

    Progress to a degree!

    Bag landed last night but too much effort for Iberia to sort a taxi so have to wait for a courier delivery today with bag picked up at airport 07.30-17.00. So may arrive with one full day left of break. Note to self: avoid Iberia as my initial enthusiasm has waned after 3 1/2 days out of 5 with no luggage, no explanation where it went pete tongue and no real CS.

    Still double TP will be helpful when credited.

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