American Express Platinum – Radisson status
7th March 2022 at 22:55Bill
I should have gold status via the amex but my Radisson account is still at classic. It’s been like this for years but I have never been bothered. Now I have a stay coming up in April so I’d like to get this resolved. How do I go about it ?7th March 2022 at 23:02SteveJ
Log into Amex and via the rewards section link your Radisson account7th March 2022 at 23:07Bill
I did that years ago and Radisson still says I’m classic8th March 2022 at 01:03TGLoyalty
Then I’d try again or phone Amex support and they’ll do it.8th March 2022 at 02:44BuildBackBetter
You need to exclude certain digits of Radisson membership number to get Amex to connect to it. Google it.8th March 2022 at 08:14Bill
Unfortunately I can’t find any information on this8th March 2022 at 08:35BuildBackBetter
Linking you Radisson account initially seems impossible, as you’ll just keep getting errors about your account number. The trick is to cut the first 6 digits off your Radisson Rewards account number and enter the remaining digits – I have no idea why this works, but it does.8th March 2022 at 08:35BuildBackBetter8th March 2022 at 09:05Bill
It’s strange. I have successfully done a points transfer in the past. It’s only now I’ve noticed that the status wasn’t updated8th March 2022 at 14:05SteveJ
Contact Amex concierge, that’s what they’re there for, they’ll sort it.20th May 2022 at 08:37Bill
My letter to Amex customer services did get this matter resolved. Amex also liaised with the hotel to arrange a retrospective statement credit for the F&B discount that I should have received due to my elevated status
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