American Express Platinum – Radisson status

[Bill]

I should have gold status via the amex but my Radisson account is still at classic. It’s been like this for years but I have never been bothered. Now I have a stay coming up in April so I’d like to get this resolved. How do I go about it ?

[SteveJ]

Log into Amex and via the rewards section link your Radisson account

[Bill]

I did that years ago and Radisson still says I’m classic

[TGLoyalty]

Then I’d try again or phone Amex support and they’ll do it.

[BuildBackBetter]

You need to exclude certain digits of Radisson membership number to get Amex to connect to it. Google it.

[Bill]

Unfortunately I can’t find any information on this

[BuildBackBetter]

Linking you Radisson account initially seems impossible, as you’ll just keep getting errors about your account number. The trick is to cut the first 6 digits off your Radisson Rewards account number and enter the remaining digits – I have no idea why this works, but it does.

[BuildBackBetter]

https://insideflyer.co.uk/2019/03/long-take-transfer-american-express-membership-rewards-points-radisson-rewards/

[Bill]

It’s strange. I have successfully done a points transfer in the past. It’s only now I’ve noticed that the status wasn’t updated

[SteveJ]

Contact Amex concierge, that’s what they’re there for, they’ll sort it.

[Bill]

My letter to Amex customer services did get this matter resolved. Amex also liaised with the hotel to arrange a retrospective statement credit for the F&B discount that I should have received due to my elevated status