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Forums Hotel loyalty schemes Radisson Rewards American Express Platinum – Radisson status

American Express Platinum – Radisson status

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  • Bill

    I should have gold status via the amex but my Radisson account is still at classic. It’s been like this for years but I have never been bothered. Now I have a stay coming up in April so I’d like to get this resolved. How do I go about it ?

    SteveJ

    Log into Amex and via the rewards section link your Radisson account

    Bill

    I did that years ago and Radisson still says I’m classic

    TGLoyalty

    Then I’d try again or phone Amex support and they’ll do it.

    BuildBackBetter

    You need to exclude certain digits of Radisson membership number to get Amex to connect to it. Google it.

    Bill

    Unfortunately I can’t find any information on this

    BuildBackBetter

    Linking you Radisson account initially seems impossible, as you’ll just keep getting errors about your account number. The trick is to cut the first 6 digits off your Radisson Rewards account number and enter the remaining digits – I have no idea why this works, but it does.

    BuildBackBetter
    Bill

    It’s strange. I have successfully done a points transfer in the past. It’s only now I’ve noticed that the status wasn’t updated

    SteveJ

    Contact Amex concierge, that’s what they’re there for, they’ll sort it.

    Bill

    My letter to Amex customer services did get this matter resolved. Amex also liaised with the hotel to arrange a retrospective statement credit for the F&B discount that I should have received due to my elevated status

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