Amex KYC – Seclore App – Real or Phishing?

[notenoughmiles]

Has anyone had an email from Amex KYC requesting to open a protected document in the “Seclore” app?

Seems odd that I went through KYC earlier this year and it’s come through again.

Previously, I’ve uploaded the documents directly on the Amex site. This time the email has an attachment which states:

“AEXP E3 Policy Server

This protected document can only be opened in the Seclore app”

The sender email looks legit and Apple has marked it as a “verified” logo.

I can’t seem to find any other similar experiences on Google though.

[Kowalski]

I’d call Amex to check

[PeteM]

I’d call AmEx – ideally Brighton – and check. Never heard of this.

[notenoughmiles]

Just an update for anyone coming across the same. Spoke to Brighton and turns out it was a legitimate email.

[Rui N.]

My wife just had a KYC asking for bank statements and they told her to send documents via email, but that she really shouldn’t because email is not safe.
And yes, it was a legitimate email.

[JDB]

notenoughmiles wrote:

Just an update for anyone coming across the same. Spoke to Brighton and turns out it was a legitimate email.

Amex also uses Voltage to send encrypted/secure emails. Everything about the email telling you there’s a message looks fishy but it turned out to be real.