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Forums Payment cards American Express Amex KYC – Seclore App – Real or Phishing?

  • notenoughmiles 31 posts

    Has anyone had an email from Amex KYC requesting to open a protected document in the “Seclore” app?

    Seems odd that I went through KYC earlier this year and it’s come through again.

    Previously, I’ve uploaded the documents directly on the Amex site. This time the email has an attachment which states:

    “AEXP E3 Policy Server

    This protected document can only be opened in the Seclore app”

    The sender email looks legit and Apple has marked it as a “verified” logo.

    I can’t seem to find any other similar experiences on Google though.

    Kowalski 112 posts

    I’d call Amex to check

    PeteM 776 posts

    I’d call AmEx – ideally Brighton – and check. Never heard of this.

    notenoughmiles 31 posts

    Just an update for anyone coming across the same. Spoke to Brighton and turns out it was a legitimate email.

    Rui N. 858 posts

    My wife just had a KYC asking for bank statements and they told her to send documents via email, but that she really shouldn’t because email is not safe.
    And yes, it was a legitimate email.

    JDB 4,663 posts

    Just an update for anyone coming across the same. Spoke to Brighton and turns out it was a legitimate email.

    Amex also uses Voltage to send encrypted/secure emails. Everything about the email telling you there’s a message looks fishy but it turned out to be real.

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