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Forums Payment cards Barclaycard Avios Any route to appeal credit limit?

  • Mr. AC 51 posts

    The credit limit on my Barclaycard Premium plus is way too low. It’s not quite the laughable 200 or 300 some got – it’s 2500. However that is still lower than almost any business class flight I want to buy! I called them and asked if I can pre-pay the credit card account with e.g. 10k so that I can pay for some flights – the answer was a resounding no. I’ve had the card for 2 months now, but the app still denied a credit limit increase. The CS guy said that if I was denied in the app, he can’t do anything else.

    Is there any route to appeal this? E.g. I recall writing to Virgin Money, sending them a physical letter with a bank statement and payslips which upped the credit limit significantly.

    In general I find it amazing that Barclaycard spends so much money on PR and incentives only to then shoot themselves in the foot… They must see in the credit report that I have an Amex Platinum with god knows how much spending power and a bunch of other Amex cards with credit lines that I’m not using. I guess the fact that Amex gave me high credit limits is a sort of defensive moves against other providers that can’t wrap their head around this!

    I could kind of get why Barclaycard would deny an application from someone like myself. I have a lot of cards in my credit history with 0 times I’ve ever paid interest on them, so a scoring model could infer that I’d be a loss-making customer. But approving me, giving me 125k Avios, but then PREVENTING me from spending money with BA on the card – this seems to make absolutely no sense!

    Gary_Dexter 133 posts

    You may have maxed your credit to income ratio in Barclays eyes.

    If you’ve asked for a higher limit and they’ve said no there’s nothing more you can do other than using the card and asking again in circa 6 months time

    Dudulle 47 posts

    You can prepay the card by bank transfer. I’ve done it many times, sometimes overpaying 10-20k. Never had any issue.

    BA Flyer IHG Stayer 2,245 posts

    You say you have other unutilised credit limits on other cards.

    Perhaps consider reducing the limits or cancelling some of those other cards. Other people say they have done that and then had their limit increased on their new card.

    If Barclays thinks because of your income you qualify for say £50k of credit in toto but your other cards are already £47.5k they are only going to give you a £2.5k limit.

    Reduce the other cards to £40k then they have £10k headroom to consider offering as a credit limit to you.

    BTW those £200 limits were increased once people had submitted further evidence of income to Barclays.

    Gary_Dexter 133 posts

    You can prepay the card by bank transfer. I’ve done it many times, sometimes overpaying 10-20k. Never had any issue.

    Putting a credit card purposefully into a positive balance is actually against the terms of use for credit cards.

    Andrew. 508 posts

    You can prepay the card by bank transfer. I’ve done it many times, sometimes overpaying 10-20k. Never had any issue.

    Putting a credit card purposefully into a positive balance is actually against the terms of use for credit cards.

    My old National & Provincial Visa Card (white label BoS) used to pay credit interest on positive balances.

    Dudulle 47 posts

    Putting a credit card purposefully into a positive balance is actually against the terms of use for credit cards.

    Not on this one. Their terms just say they have the right to return a positive balance to you bank account.

    JDB 4,629 posts

    Putting a credit card purposefully into a positive balance is actually against the terms of use for credit cards.

    Not on this one. Their terms just say they have the right to return a positive balance to you bank account.

    It applies to this card in the same way as any other. It is a technical breach of your credit limit and you aren’t entitled to make transactions in excess of your credit limit even if the account is overfunded. Credit card companies are not licensed as deposit takers and don’t offer FSCS protection so to the extent that positive balances are temporary and created in the ordinary course of transactions (eg refunds) that is OK but otherwise not. That’s why Amex in particular gets quite antsy about repaying such balances.

    Mr. AC 51 posts

    Thank you everyone for your thoughts.

    Not on this one. Their terms just say they have the right to return a positive balance to you bank account.

    Should have probably asked here before calling them… Now that CS told me not to do it explicitly, I don’t think I’d be comfortable trying to prepay the card.

    Froggee 983 posts

    @JDB I have memories of Creation sending a snarky text message saying prefunding a credit card account was a breach of the credit agreement but couldn’t see any such wording in the credit agreement. I can understand that they would prefer if customers didn’t do this however given it avoided interest charges. Is this written somewhere in legislation?

    As for Amex repaying balances, that’s news to me. They just let me quietly work my way through a £10k refund when Covid nixed my Tokyo Olympic plans.

    JDB 4,629 posts

    @JDB I have memories of Creation sending a snarky text message saying prefunding a credit card account was a breach of the credit agreement but couldn’t see any such wording in the credit agreement. I can understand that they would prefer if customers didn’t do this however given it avoided interest charges. Is this written somewhere in legislation?

    As for Amex repaying balances, that’s news to me. They just let me quietly work my way through a £10k refund when Covid nixed my Tokyo Olympic plans.

    It is in paragraph 16 of the terms:- “As this is a credit agreement, we will never pay interest
    to you for any balance on the account and you should not keep money in your account. For this reason, you need to make sure that you don’t pay more than your total outstanding balance (which would create a ‘positive balance’)
    .”

    It is precisely because it is a credit agreement that you aren’t allowed to overpay. I’m not sure whether with Barclays, per the original question if you had a £2,500 limit and paid in an extra £1,000 you could then make a single transaction of £3,000 or if they will decline a transaction over your limit even if funded. The Tesco card used to apply that rule. I think with Creation what was happening was that people made transactions up to their limit, then paid the balance and while the available balance was quickly updated, as the payment hadn’t cleared it triggered a double alarm.

    Re Amex, my wife had a relatively small refund on a card she didn’t use much and they sent a letter asking her to contact them immediately re repaying or transferring the credit and when she ignored it, they telephoned a few weeks later to chase.

    Froggee 983 posts

    @JDB you tricked me! Sorry I was talking about Creation and their incompetence, not the somewhat better Barclays (despite what many here say). But you tricked me enough to revisit my creation credit agreements and they updated them at some point as the original one I had for the Premium card made no mention of overpaying whereas the one I got with my credit-card-for-a-week white card explicitly stated that I must not overpay.

    It’s fascinating stuff.

    Vaguely back on message, I have a friend who wanted to buy a £41k car on Amex from Cazoo and his limit was £40k. Cazoo would not budge on price and would only take a single payment. Amex would not budge on the credit limit. So his wife bought some clothes, paid the bill, and promptly returned the clothes to get an extra grand headroom and it worked a charm. It seemed somewhat convoluted to me but she is a highly competent accountant and undoubtedly had the credit agreement committed to memory.

    A £250 statement credit and 61,500 Avios probably made it worthwhile in this case.

    Oh – the car turned out to be a complete lemon but outside the warranty period which licked bag.

    JDB 4,629 posts

    @Froggee Amex has a similar term but as we know they have lots of terms and policies that they don’t enforce until they do. Your friend must be part of the flasherati requiring a second hand lemon/car for £41k when she could have avoided all that buying (on Amex) a new top of the range Ssangyong with all the bells and whistles and a seven year guarantee for under £40k.

    Froggee 983 posts

    @JDB I was merely reporting, not judging, although I did tell him he was crazy nuts at the time.

    To be fair, his properly old car did decide to blow up at the worst possible time Covid-wise when there were huge waiting lists everywhere.

    I’m sure you understand the importance of having an expensive car for one mile London drives though, as otherwise the parking might seem like a lot of money. This way, parking is a rounding error…

    Luca M 391 posts

    I have had a Barclaycard for over 20 years and for many of those years was my largest limit card and between two cards, I had just under £30k total limits.

    During covid they contacted me and said that had decided to reduce my limit and that it was a final decision and I could not appeal but after 6 months I could apply for an increase. The reduction on the largest limit card was down to 1/3 of the original card and the second card was reduced to match that. There are plenty of reports on financial sites that confirm Barclaycard did that during the first lock down to many customers, and they have since being more cautious with limits.

    Please note this is different that the £200 temp limits they give to new applicants that may not have a profile that include verified income.

    With regards to what Barclaycard can or cannot see about your credit lines, having had direct discussion (in almost a Conference call) with their underwriters, they basically cannot see who are the Credit Providers on your report, nor can identify if you have a rolling balance or simply spend similar amounts and repay in full every months. They would also not see the “spending power of a Charge Card but simply that it is a Charge Card product. They do see credit limits, monthly balances at the time they receive the provider feed, and if payments are made in time and/or just to the min payment required (and again not if you do or not pay interest on those balances).

    However as others have said, based on your credit file and the profile each bank creates for you, you would have a total credit limit risk that each bank consider appropriate.

    I have noted myself that when my total credit limits (excluding Amex Chargecard risk, across 7-10 CC cards) reach about 150% of my annual income, I start to get declined or get lower limits that I am used to, but when I then either close some cards or I reduce the limits on some others, I get approved and do get decent limits on new cards. So do consider closing or reducing limits on some of your other CCs and wait about 3 months before applying for a CC limit increase in your Barclaycard App.

    Mr. AC 51 posts

    I have noted myself that when my total credit limits (excluding Amex Chargecard risk, across 7-10 CC cards) reach about 150% of my annual income

    Wow, I’m not even remotely close to that. My current total credit limits are barely above 25% of my annual income…

    Tried requesting a credit limit increase again after decreasing credit limits with one of my Amex cards and waiting a month – still no dice. Honestly I’m rather mystified.

    WaynedP 258 posts

    Also wanted to buy a second hand car to replace my aging dirty diesel before ULEZ expansion and a good deal came up on Cazoo last October.

    Same story, Cazoo would not split payments and would only take Visa/MC.

    My Virgin Rewards Plus CC had its original 14k credit limit, which I asked Virgin to increase, but they could only manage 19k which was £950 short of purchase price (probably because I took out zero balance transfer card earlier in 2022 to pay off 15k new double glazed windows interest-free over 20 months and will cancel card after that).

    Virgin Client Service chap told me that overpaying 1k into my CC would be breach of terms (I realise they have no choice but to say that) but I did it anyway and completed the £19,950 transaction without problem, even with a 19k limit.

    Only got reward miles for the 19k, not 19,950 but didn’t expect anything else.

    I’ll reduce credit limit back to more sensible 12k-14k in 3 months time (Virgin only allow one change per 6 months) and ditch free balance transfer card later this year which should restore credit-friendly balance between number of cards, limits for each and total credit limit vs annual income.

    90 day Cazoo warranty just expired, so hoping my experience doesn’t follow Froggee’s friend and reveal a lemon.

    dirtyneedlebluesky 3 posts

    I’ve just gone ahead and cancelled my Avios card. They dropped my credit limit to less than £800! On calling they said I could appeal after 4 months!!!! Er no thanks.

    Maybe I should’ve dropped down to the free version but I was fuming.

    dmm27 68 posts

    I presume you could buy a refundable airline ticket for eg £2400, pay off balance immediately on CC by bank transfer, cancel airline ticket (maybe within the 24hours cooling off period if the ticket was to USA), which would then put you into a positive balance. Then you might have an extra £2400 to spend as the credit balance was due to a refund, not you overpaying… It may work

    Sarge988 2 posts

    I have just cancelled mine. Customer service are usless. Been with them for a year. Never missed a payment, always paid in full or at least 90% of the full balance every month. Yet only answer I got was a generic “due to account conduct can offer an increase” Since when did managing your credit card well become a bad thing….

    zapato1060 719 posts

    Tbf I only hold the free blue for the 241 and where Amex is not accepted. Mine is only 2k.

    brownbloke 1 post

    Wow this is really enlightening. Things have clearly changed in the credit card world since I started 40 years ago with a credit card whilst living at home with my parents and got an introductory limit of around £300 – a lot by today’s standard. Today I have £12,000 credit limit on my free Barclays Avios card and £20000 on my Amex platinum cashback card. My wife has a slightly lower limit on her Barclaycard.

    Barclays is clearly an odd beast. My son 25 year old), who I suggested apply for the free avios card, has just had the runaround with Barclays. They asked for more documentation which he provided. They said he would get a £1200 credit. limit, and then they declined him with just a generic list of why he might have been refused. He owns his home outright, has a good credit score (though never has had a credit card), has lived at the address for nearly two years (might be the issue as property is a new-build), owned the lease on the flat which was his previous address for 6 years and has worked for the same company for 6 years on a fairly good wage. If some of the folk on here are getting stupidly low limits or being declined then he probably has no hope of appealing. Small wonder Barclays needs to offer high introductory bonuses if they are then declining people or maybe the ploy is to get you in but make achieving the bonus impossible by such low credit limits. We achieved the first upgrade voucher then moved all spending to my wife’s account so will achieve a second voucher this (2nd) year. BA’s continued devaluation of points though, and Barclaycards’ stance with my son is making me wonder if cash isn’t better so may start pushing more spend to my Amex cashback card if it looks like we won’t hit the next upgrade voucher as we are retiring. I will get him to appeal, for a bit of fun and see what transpires. He doesn’t really need a credit card but as he wants to do some travelling while he is young, free and single I thought he might as well earn some points so suggest Barclaycard.

    Barclaycard perhaps should have a good look at its scoring processes and start treating customers better. I’m all for not getting people into debt but surely they can do a better job with people they have experience of or who clearly are managing their money. Maybe that is it. If you pay off “in full” as Martin Lewis says, they make less money so perhaps don’t want those customers.

    The initial App was pretty naff and not what I would expect from a reputable company but the lottery of getting a card or a decent credit limit seems weird to say the least. Their chat support agent must be based overseas as they didn’t understand my questions. He ‘logged a support ticket’ though I am not hopeful of anything coming of it. He suggested I spoke to their Customer Services – I said they might not talk to me about my son!

    I have always treated banks, credit cards and mortgages as commodities – to swap and change when I wanted – to get a better deal. I have never experienced any issues until now (with my son) so always thought it was easy. Ironically, his twin brother who earns less and has had more jobs and doesn’t own his house had no issues getting a card with another provider. He has just applied for a mortgage and got accepted in less time than Barclaycard took to decline his brother. OK I know a mortgage is a secured loan, so a different product and scoring.

    It really does seem like getting a card from Barclays is like winning the lottery. Maybe I’ll buy a ticket!

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