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Forums Frequent flyer programs British Airways Executive Club Avios not taken – do I have a problem?

Avios not taken – do I have a problem?

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  • ffwd

    Booked an avios reward flight a couple of weeks ago and although I have the flight confirmed and have booked my seats etc the Avios have not been taken from my account.

    Is their an IT problem or have they forgotten them?

    SteveJ

    Do you definitely have a confirmed booking? I.e. Do you have an email that quotes ticket numbers starting 125? If you don’t then this is an issue and you should call ASAP if travelling soon.

    The only time I’ve seen this is when redeeming a FTV voucher and they take some time to issue the ticket, and points not taken until ticket is formally issued.

    Derpdev

    I have had this same problem @ffwd. Booked a return reward flight using my FTV and 241 voucher and have had an email confirming my ticket and seats however I haven’t been able to access the booking on MMB.

    Called BA to check on whether the tickets were confirmed and they said the tickets are confirmed but could see avios hadn’t been taken – they mentioned they would take these however its been 2 weeks since then and the points are still in my account.

    So not sure what to make of it but if it helps I would assume that if payment has been taken for taxes etc the seats will have been confirmed.

    Eric the Half a Bee

    I had this issue a couple of years ago with 2 x F redemption tickets. Cash element taken but no Avios removed from my account. Ticketed immediately and all flights taken with no problems. Make of this what you will but I was a very happy camper!

    opcacioppo

    BEWARE!!!! WE HAD TO CANCEL TICKETS FOR THREE TO SINGAPORE. WHEN I CALLED TO CANCEL USING BOOKING REFERENCE ETC I WAS INFORMED THAT HAD I ARRIVED AT THE AIRPORT (AS I WOULD NOT HAVE BEEN ABLE TO CHECKIN ONLINE) I WOULD HAVE BEEN INFORMED THAT I NEEDED ANOTHER AMOUNT TO PAY THE BALANCE OF THE AVIOS AS THEY HAD NOT BEEN TOTALLY PAID WHEN BOOKED. NOW THESE WERE FIRST CLASS TICKETS AND I OWED AROUND 200K AVIOS. HAD I NOT HAD THIS MANY, TO PAY….. I WOULD NOT HAVE BEEN ALLOWED TO FLY !!!! SHOCK HORROR!!!!!!

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