Avios pending for 6 months
25th June 2023 at 23:30Nostromo 8 posts
I have had some Avios from the BA shopping portal showing as ‘pending’ for 6 months. Does anybody know of any way to chase completed purchases like this that are on their radar, but aren’t dropping into the account?26th June 2023 at 05:48Andrew J 758 posts
The shopping portal has an online form you can complete to raise issues.26th June 2023 at 10:36Nostromo 8 posts
Thanks Andrew – I have used this to raise new queries, but unfortunately when I do it with these problematic transactions, it just adds them back as pending transactions and doesn’t move them any closer to completion.26th June 2023 at 10:47MF176 145 posts
Are they for shopping, ie goods already received? Hotels.com etc don’t credit for 90-120 days after you’ve stayed, even if you book 6 months in advance…26th June 2023 at 10:56Ash 619 posts
The BA portal has track record of not registering points or freezing points as pending…when you raise an issue you get an automated email saying it’s being looked at. You could email that email address in a fresh email thread and bypass the online form. No shortcut but to constantly keep reminding them and hope a decent customer rep picks it up.26th June 2023 at 11:52Nostromo 8 posts
Thanks very much. This is actually for Hotels.com and the stays were just over 120 days ago, so perhaps they will drop into the account soon. Thanks so much.26th June 2023 at 20:44Nostromo 8 posts
Thanks Ash – that sounds like a good workaround if things don’t change.27th June 2023 at 05:26cjones 2 posts
What is the email address? – I have tried to fill out the form for multiple Agoda transactions that have been stuck on pending over 6 months (all past 120 days since the checkout time) – I never receive any response just a confirmation, please can someone share the direct email?
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