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It seems like there’s another enhancement been swept in – requiring you to enter a verification code text to you when you try to login, or use the recovery code which “you were provided during your initial enrollment” which would be getting on for 30 years ago for me.
Annoyingly I was trying to login to update my mobile number, so of course they’re texting my old number with the verification text.
And there’s no published way around this, so that’ll be a call to their embattled agents *sigh*
This has been ongoing for a few weeks now. I wouldn’t hold out much hope for successfully changing the mobile number. There are reports that even if you do update the phone number the 2FA code still goes to your old number and BA doesn’t know how to update it.
it might be quicker to email dpo@ba.com (their Data Protection Team) see post160 in that FlyerTalkthread which says:
You will need to explain why you are escalating what is a customer service issue to them, and you will need to assert your ID, so it might not be quick, but as a data subject you have the right to ensure that anyone processing your data, like BA, does so with accuracy, and you have the right in law to correct inaccuracies.Good luck.
Oh all interesting bits of info thanks. I spoke on chat to someone who managed to verify me in other ways & said they’d change the number, then to try logging in but it might take some time to update – who knows how long that “some time” will be.
I’ll try the DPO route if I have no success by tomorrow.
Oh all interesting bits of info thanks. I spoke on chat to someone who managed to verify me in other ways & said they’d change the number, then to try logging in but it might take some time to update – who knows how long that “some time” will be.
I’ll try the DPO route if I have no success by tomorrow.
Email to DPO duly sent & CCd Sean Doyle more because I can than I believe it will have any effect.
And this is their auto-reply
Thank you for your email.
This is an automated response acknowledging receipt of your email. Please do not reply to this email.
Please note that Data Protection Rights are processed and managed using our online web form here. If you wish to exercise your data rights, please complete this web form for a response.
If you wish to exercise your right to erasure or opt-out of marketing, please use our Permissions Centre. We will ask for some information to identify you and verify your identity in order to process your request.
For help with your booking or order, please visit the Help and Contacts page on ba.com for further information.
Email messages will be automatically deleted if they are not a data protection matter.
Thank you.
That is a standard automatic response. Give it a while. they should get back to you.
And this is what looks like a very automated response, clearly having not read what I’ve written as I told them I’ve already contacted them.
“Your request cannot be completed at this time.
Customer to contact Executive Club directly”
There was a further line which reads “If you have any questions please contact a member of the privacy team” without any links showing you how to make such contact 🙄
In the meantime the Avios seats I wanted are no longer available.
5 minutes ago I got an email asking me to set up 2FA – done that & now I can get into my account, so I’ve ensured everything is updated.
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