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Forums Frequent flyer programs British Airways Executive Club BAEC reward seat booking down?

  • Londonsteve 193 posts

    Is anyone else having problems booking reward seats on BAEC? After selecting the flight I want, I get as far as entering passenger details (while logged into my BAEC account, so it’s pre-populated) and when I proceed to the next page it always redirects to a page with the text, ‘Sorry, there’s been a technical problem’. Frustrating as I’m looking to book asap before availability goes.

    NorthernLass 7,531 posts

    All sorts of issues at the moment, I and others have been getting an error message when searching on certain dates/destinations. It’s possibly going to take a phone call if you want to make the booking.

    Londonsteve 193 posts

    OK, thank you. I suspect more availability will be uploaded tonight for next week so I’m ok to wait while they resolve matters; I was getting worried it was only me experiencing this. It might be my imagination or does a dump of new seats always seem to come on stream at 00:01 GMT Sunday morning for the following week?

    NorthernLass 7,531 posts

    Do you mean in addition to the standard release at T-355? Which route?

    Londonsteve 193 posts

    Yes, short notice availability, T-7 days before departure. I’ve noticed this for all short haul routes.

    Londonsteve 193 posts

    Still not working. Looks like a major outage. Other functionality also not working according to forum reports.

    Londonsteve 193 posts

    This is STILL an issue for me. I’ve tried with Firefox, Explorer (which I never normally use) as well as on my iPhone launching from the BAEC app and BA app. In all cases I end up on a page that tells me there has been a technical problem.

    As there aren’t a cast of thousands on here or FT complaining about being unable to make bookings I’m starting to think it’s only me or there’s only a handful of us experiencing problems. I’ve never called BA on the phone before but this might have to be the first time.

    NorthernLass 7,531 posts

    I booked MAN-DOH return yesterday, but still can’t book LHR-MAN! Just keep getting “please try later”. I’m loath to call for such a trivial booking but I’m worried all the avios seats might go in the meantime.

    Londonsteve 193 posts

    Right, same thing. I’m trying to book LHR-BUD. Do you also manage to get through window 1 where you select the Avios and cash mix, then the page capturing passenger data and it falls over as you’d move to the payment stage?

    NorthernLass 7,531 posts

    I can’t even get that far! As soon as I search for my date it returns to the search page with the message. I’ve tried searching for later in August, which takes me to the next screen and shows that my date has availability, but when I try to adjust the date from that page, it falls over again 😫

    Londonsteve 193 posts

    I tried booking a flight to SOF, then JFK in J. Each time I can see availability but I’m still getting the failure notice whenever I proceed to payment. First time I’ve experienced this kind of thing. I wonder what’s the long term resolution even if I manage to book on the phone; I’d have thought there would be an IT fix by now.

    NorthernLass 7,531 posts

    I’ve bitten the bullet and called BA to book my flight. Fortunately the Silver line answered immediately after I’d gone through the selections rigmarole. Agent was surprised when I told him the problem but then said he could see the error and would report it. I don’t know if it’s the same issue affecting all of us though! Anyway, he was happy to make the booking and waive the phone fee.

    Londonsteve 193 posts

    Thanks for the update, good to read you had a positive experience. I’ve not booked yet, mainly because I now need to wait until availability comes back again a day or two before departure.

    Interesting that the agent on the phone was able to see what was causing the error. I wouldn’t expect a call centre operative to have that level of insight/technical understanding.

    I’ve not seen much chatter here or on FT about people being unable to book reward seats online so I assume the fault affects not that many of us.

    NorthernLass 7,531 posts

    He just said he could see the error, I assumed that he was getting the same message as me but had some way of overriding it. As an aside, both times I’ve called the Silver line since I qualified for status the level of service has been exemplary – probably the biggest incentive to retain status I can think of 😂

    Londonsteve 193 posts

    I resorted to booking on the phone last Monday. Initially the agent walked me through clearing cookies in the browser and asked me to log in and try again, of course it didn’t make a difference. Making the booking was quite a time consuming process as they read back the booking details and read out the booking T&Cs verbally, probably 25 minutes all in, including the phone queue and going through the browser clearing.

    The agent was well aware of the problem and told me there’s a population of members affected the same way, the IT fix was ‘prioritised at the highest levels’.

    I just tried to book another reward flight and, quelle surprise, I’m getting the same error message. You’ve got to wonder how much business BA has lost over the last few weeks with people trying and failing to make a reward seat booking. If an airline’s booking engine is broken and they can’t sell tickets that’s a pretty fundamental glitch in my book.

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