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I have a question about whether check in agents for Virgin have the power to move passengers’ seats?
We recently were offered an upgrade to Premium Economy on a return flight. We said we would like to pay it and upgrade both of us. The check in agent then said we would have to sit separately. So we asked to see the seat map and there was an aisle seat free and then directly infront of that there was a window seat free (2-3-2). I asked if it would be possible to move another passenger forward a row so that two seats come available. The agent said no, fair enough, and on second thought, perhaps those individuals had paid for those specific seats.
On the flight I saw that those seats remained empty for the flight. Which made me wonder, are check in agents able to move passengers around? Especially if it gets the airline another sale!
If I’ve paid for a cabin class and then selected (or worse paid for) a seat, I wouldn’t be too impressed if I were moved.
And that is exactly what happened to us last year in UC
I had chosen single seats behind each other for my wife and I – only to find one seat had been moved to the opposite side of the plane.
VA phone agent claimed a move is “within their T&Cs” and they couldn’t do anything about it.
An email to the Executive Office had the issue resolved in under 24hrs.
Agents can move people about, but will only usually do so if they need to accommodate children or disabled passengers, or have a request from the passenger themselves. It’s perfectly reasonable for them to not move other passengers.
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