Cancel within 24 hours

[colinc57]

Booked some cash ( handful of Avios for discount) Econ flights on Friday evening ( yes many refreshes needed given IT issues). Would have preferred to have used Avios reward flights but that was crashing even more.

Anyway by Saturday morning I could see some Business reward flights a couple of days prior and was happy to add two days to my holiday, so booked them.

Called BA who said I could cancel at no charge as within 24 hours, and would get full refund. … and she processed the cancellation, and promised an email in 5 mins.

I can see cancelled, but no email… and Avios points not refunded yet…. how long should I wait before I chasing for the credits of Avios and to credit card ?

[ZW]

Avios should refund right after the cancellation, if not, you need to call again, and find an agent knows how to process the cancellation properly. It happened to me a few times, as I needed the avios to book another flight.
If not urgent, you can just wait for a few days and see if the back office picks up the refund requet.

[Paul]

You will need to chase. Check to see if cash elements refunded or pending but in my experience few agents know how to do this correctly. I had a series of cancellations earlier in the year and it took some weeks to get sorted.

[Leigh]

I had to call to chase when the Avios weren’t refunded instantly. I called a few hours after the cancellation as I needed the Avios to make a new booking. The agent authorised the cancellation and the Avios were then refunded instantly.

[colinc57]

Thanks all.. the credit card refund came through today, no sign of Avios but I will give it a few days ( only 3600 )