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Not a question, more of an FYI as I never knew this.
I had HND-LHR cancel on me last week, rerouted via FRA. Arrival was the next day but didn’t get into Heathrow until ~2230.
As I have a ~2 hour drive from Heathrow I thought after 2 flights and little sleep it’s best I get a hotel to catch some sleep in LHR before setting off.
This was covered by BA as expenses. It surprised me as the flight landed on 2 hours later than my original (although + 1 day) so assumed they’d kick back with “not much different than before to require a hotel” but my justification was a connection meant more travel time and more exhaustion.
All expenses covered and compensation agreed less than 24 hours – Fair play to BA!
Who agreed it – have you actually submitted the claim?
Not a question, more of an FYI as I never knew this.
I had HND-LHR cancel on me last week, rerouted via FRA. Arrival was the next day but didn’t get into Heathrow until ~2230.
As I have a ~2 hour drive from Heathrow I thought after 2 flights and little sleep it’s best I get a hotel to catch some sleep in LHR before setting off.
This was covered by BA as expenses. It surprised me as the flight landed on 2 hours later than my original (although + 1 day) so assumed they’d kick back with “not much different than before to require a hotel” but my justification was a connection meant more travel time and more exhaustion.
All expenses covered and compensation agreed less than 24 hours – Fair play to BA!
That’s a good result. BA will often pay these sort of expenses that they aren’t strictly required to pay. It’s all in the asking, so well done!
Who agreed it – have you actually submitted the claim?
Yeah, Claim has been submitted and accepted by BA 🙂
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