Maximise your Avios, air miles and hotel points

  • Rma 28 posts

    For several days, I have been trying to cancel online an Avios booking. It doesn’t matter whether I log in as either my husband or myself I get the same message, ‘Sorry you can’t cancel online, you have to call us.’
    Has anyone else had this message? Is this a BA IT issue or a change of procedure?

    BA Flyer IHG Stayer 2,254 posts

    I cancelled one on Monday with no issue at all. Aviod=s and GUF1 voucher returned immediatly and cash a coupld of day later.

    it is neihter a BA IT issue of change of procedure but if there have been any changes to the booking (e/g/ schedule change) then the simple work flow no longer works

    Just do as the message says and call.

    NorthernLass 8,262 posts

    @Rma, BA IT is a capricious beast. Try logging in on your phone to the account the booking was made from and see if you can do it from there. This has worked for me previously.

    Ihar 188 posts

    a capricious beast

    😀 Must remember that phrase. “Sounds” like a huge compliment!

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