Can’t add card to Curve – “Somethings Gone Wrong”

[ross]

Hi

I have a new Curve account.

I have added a debit card to it. Worked fine.

I cannot add my Barclaycard Avios to it. Does Barclaycard block this? or is the problem unique to me?

Grateful for thoughts of how to resolve this, thanks

[NorthernLass]

If you want to keep the BC in the long term I would strongly recommend not linking it at all!

[Harrier25]

Have you used the card with chip & pin first? If you haven’t then you won’t be able to add the card to Curve until you have.

[ross]

I’ve used the Barclaycard for a month of so. Chip and Pin, contactless etc.

[ross]

Have Barclaycard blocked Curve?

[Roberto]

I added mine before I chip and pinned it…

[Rui N.]

Roberto wrote:

I added mine before I chip and pinned it…

Me too. The only time I inserted the card somewhere was to change the PIN at an ATM.

[Aston100]

Roberto wrote:

I added mine before I chip and pinned it…

Me three.

[ross]

It must be blocked.

[chelynnah]

This is something a lot of us have experienced. It’s something to do with 2FA. I had to call the fraud number and get them to authorise it while I linked it. I had the same issue with PayPal and did that at the same time. Apparently something wasn’t showing correctly in my address. A week later I had an olive transaction for £400 declined and had to call to get it authorised, same issue. They promised it should be fixed. But there are (or were) a lot of people experiencing this in one way or another. It needs to be tue fraud department. Regular CS doesn’t have a clue and can’t see the issue. Only fraud can.

Edit to add: partner’s main card linked with no issues to both Curve and PayPal.

• This reply was modified 54 years, 11 months ago by .

[Chas]

chelynnah wrote:

This is something a lot of us have experienced. It’s something to do with 2FA. I had to call the fraud number and get them to authorise it while I linked it. I had the same issue with PayPal and did that at the same time. Apparently something wasn’t showing correctly in my address. A week later I had an olive transaction for £400 declined and had to call to get it authorised, same issue. They promised it should be fixed. But there are (or were) a lot of people experiencing this in one way or another. It needs to be tue fraud department. Regular CS doesn’t have a clue and can’t see the issue. Only fraud can.

Edit to add: partner’s main card linked with no issues to both Curve and PayPal.

This. I had exactly the same issue when I first received my card a couple of months ago. Every single online transaction I tried (and linking to curve) didn’t work. After several hours on the phone I eventually got through to someone knowledgeable in the fraud department who turned 2FA off for my card whilst I made the transactions I needed (incl adding to Curve), before he re-enabled it. He advised me to ensure that my next transaction was chip and pin, which I did, and I haven’t had any issues since (touch wood….)