Cashback on Virgin card taken back

[tw33ty]

Logged into my virgin card to have a check of the cash back status on some transactions, noticed my cash back available is sitting at a negative number.

Had a couple of Morrison’s for £120+ (Not £120 cash back, only around £25 across the two transactions) In October that were paid in November, so withdrew them against my card, but now a couple of months later, they’ve went back to pending and cash back balance is negative.

I’ve not had the card for long, but is this normal for virgin cards and has it happened to anyone else?

[Carlos]

Did you double dip?

[Steven]

Possibly breached the terms e.g. buying a gift card (not sure if that was one of the terms)?

[tw33ty]

Nope, didn’t double dip, or buy gift cards, was just grocery shopping twice.

I don’t use the card very often, I just use it for non Amex spending or if there’s an offer on that week.

Was more asking if this is the norm with others experiences with the card, as I’d just stop using it for offers if they clawback often and only use it for non Amex

[Reney]

Did you by any chance return anything?

[tw33ty]

Nope, nothing returned, it was just groceries.
The card wasn’t even registered with virgin shops / curve / airtime or anything.