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  • NorthernLass 8,220 posts

    If you rely on it, maybe double check it’s still in force!

    AJA 1,125 posts

    Wow that is terrible. And Revolut doesn’t come out of it too well looking like it gave the ombudsman a different email to the one the customer actually received.

    I’m glad I don’t have an account with Revolut and I think my plan of separately buying a comprehensive travel insurance policy is the way to go.

    SBIre 170 posts

    That bit about the email is shocking alright!

    rams 224 posts

    Fair play to the telegraph. But how poor are the ombudsman taking a generic email rather than the specific one sent to the customer. Honestly the ombudsman has so many poor trained/not very smart people working there

    Colin MacKinnon 297 posts

    Having said all the above, the FOS are actually a good bunch when pressed.

    My experience with the Creation card and IHG led me to advise a friend – who paid a £35,000 bill when he started coughing up blood in central America on a cycling holiday – to go to the “nice people” at the FOS.

    It had turned out that he had lung cancer and they ended up chopping part of his lung out. His insurers first said: you should have come back to the UK and let the NHS do their best. After talking to me, he replied: You insisted I had a “fit to fly” after the op, but how would it have worked if I had started coughing up blood in mid-Atlantic? There was no alternative but to have the op, and my insurers told me at the time they were happy with my treatment.

    Within weeks of going to the FOS, the insurers “coughed up”.

    But I now have a straight travel health insurance policy – with every cough and splutter declared. Sorry Amex!

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