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“Members must produce their membership card and/or a boarding card or ticket (where their membership number and tier are clearly visible) before they can be admitted to a lounge.” [my emphasis]
@JDB I think that’s incorrect. It’s badly worded. The key is it’s “and/or”. You do not need your membership number to be entered on a boarding pass. You just need a boarding pass and a membership card that gives you access OR a boarding pass with your membership tier showing eligibility OR a boarding pass that allows entry to a lounge by virtue of class of travel.I have in the past entered lounges on an economy ticket without my membership number or tier showing just by showing my BA Silver card and the boarding pass for the flight. That happened both in Europe, South Africa and the USA when travelling on non-BA metal.
I accept that some lounge agent staff may not understand the rules and therefore won’t allow entry. But they are incorrect.
It’s not badly worded! Clearly practice may vary, but in the situation in that other thread, BA was entitled to refuse entry on the basis of the boarding card not showing entry eligibility. Your past experiences don’t alter what the full legal terms and conditions state and a passenger may run into issues because of the actual position and the complications of people wanting to use two FF numbers which is totally fine but needs to be done correctly.
The wording: “Members must produce their membership card and/or a boarding card or ticket (where their membership number and tier are clearly visible) before they can be admitted to a lounge” is clear – if you produce a membership card you must also (per the “and”) produce a boarding card showing the relevant membership number and tier. As an alternative to producing the membership card and boarding card/e-ticket (the “or”) you can just show the travel documents. It is either both ‘documents’ or a boarding card/e-ticket alone will suffice. That is precisely the basis upon which some people are now being refused lounge entry and it’s not technically wrong of BA to refuse entry on this basis, even if it’s a little churlish. The OW lounge access conditions require both BP and membership card to be shown.
I doesn’t really matter what I believe or indeed anyone else thinks because it will be the computer or an airline/lounge agent who decide but since the situation is so easily remediable, why risk the hassle or confrontation plus citing ‘rules’ incorrectly as various posters did yesterday hardly helps anyone’s likelihood of entry.
I scrambled my last comment and can’t now edit it, so will try again.
There is nothing in ‘a and/or b or c (xxx)’ to say that one option overrides the other(s), all are valid. Skipping tickets for clarity, you need ‘a boarding pass (showing entitlement)’ or ‘a boarding pass and a membership card (showing entitlement)’.
The wording does imply one overrides the other, but in favour of the boarding card. It is either “and” so you have to produce both or if you take the “or” of the and/or you can just produce the boarding card or e-ticket showing tier and membership number. Those last two requirements can only refer to the BP. There is no option in that sentence just to produce the membership card.
Passengers will often get away with it, but why not just fix your booking in the first place and avoid the issue?!
TCB US Expedia 20% on 1st three hotel bookings today. 14% on subsequent ones.
Interesting article about PE https://aviationweek.com/mro/interiors-connectivity/premium-economy-seats-proliferate-premium-perks
Hi all
I have about £70.00 of One Key cash credit expiring today. I had been meaning to use it and book a trip away but so far not managed to as need to sort dates out with work etc. any ideas of how to not let it expire (apart from making a booking).
If I do make a booking that can be cancelled before the trip, will I get the credit back?
Thank you!
@JDB I stand corrected and defer to your knowledge on this. I didn’t read the other thread. I have never tried entering a lounge with another FF number entered on a BP and presented my then Silver card but I have definitely entered a lounge on an IB flight numbered and operated economy ticket BP without it showing my FF number just by showing that BP and my then physical valid BA Silver card. I have also entered the LGW BA Galleries lounge using a IB ticketed economy ticket on an IB flight number operated by BA by showing my BA card. I know in that instance my BA number was nowhere in the reservation as it took months of chasing for the flight to be credited to my BAEC account.
I have also entered several AA Admirals clubs on AA issued economy tickets that did not have my BA number printed on the BP. I was granted access by virtue of presenting the BA Silver card and my BP.
Perhaps the lounge agents entered my BA number into the bookings or it was there in the background and I didn’t see it? That was, I admit, a while ago.
Perhaps things have been tightened up. As they say with anything financial past performance is no guarantee of future performance.
@ThriceForgiven don’t listen to the BA agent.
The law is very clear:
– your flight was cancelled with less than 14 days notice
– you then had no choice but to take a flight with a more than 3hr difference and in economySo firs tof all:
– you are due COMPENSATION for the cancelled flight and being put in a flight that made you arrive 4hrs early (would have been the same as getting there 4hrs late)
– you are due a refund of your avios/cash paid for that flight as you are flying economy. For SH sometimes it is better to have BA give you something else tbh as the refund is very tiny
– you are also due any additional costs (hotel, food, etc.) which I don’t think applies to you here (but if you had to take a cab to the airport because the new flight is way earlier than you had planned then keep all those receipts).The agent that told you you can only claim for downgrade is an idiot. Don’t listen to him/her. Claim for compensation for the cancelled flight that meant you had to change your plans by more than 3/4 hours. Then SPEARATELY claim for downgrade compensation for having to fly business (bt maybe complain to BA to see if they give some avios instead). Finally, present any additional costs this whole ordeal caused you.
Your status ahs nothing to do here. Don’t mention it.
(Just fyi, if BA had cancelled your flight and put you on another flight arriving at the very same time then you would not have any claim – unless they downgraded you- but even in that case, the fact they canceled your flight means YOU can chose to fly later, triggering COMPENSATION for arriving too early or late – after all you may want to fly BA or not want a downgrade-).
@yonasl – the passenger should definitely claim and see what happens, but many cases are lost either because of the unfortunate wording of the text (i.e the use of “and”) or because of the voluntary nature of the early departure (distinct from the voluntary downgrade referenced above). Another pax on this cancelled flight reports above they were able to rebook on a similarly timed flight (vs the original) and in Club.
“before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival”
After reading the posts above of people having Athens to LHR flights cancelled I got an email at 11:40 today for my flight tomorrow in the othsr direction. Thought for a moment it was a flight cancellation notification but it was just the pre-flight email inviting me to check in. All successful and even managed to download pdfs of both mine and OHs boarding passes. That’s not happened to me for a while as I’ve always had some IT issue. Hoping now that my posting this isn’t the kiss of death.
quoting posts seems to make my post disappear, but in answer to the query of showing boarding pass and status proof, I would have thought the need to show a boarding pass was to prove that you were flying on a one world/ BA flight rather than that the frequent flyer number matches the loyalty card. A passport can prove the loyalty card is the persons own, the boarding pass proves the person is flying with an airline that gains them access to the lounge.
TCB US Expedia 20% on 1st three hotel bookings today. 14% on subsequent ones.
Hi Dave, remind me is it easy to payout from US TCB?
I don’t mind if it goes to a reward wallet for subsequent use on an Amazon gift card or somesuch (assuming those are then useable on UK Amazon accounts)Would someone be kind enough to remind me of the same day free change rules on BA please?
If ticket is economy plus, you can change for free with “manage my booking” from 12 a.m. BST.
quoting posts seems to make my post disappear
Depends on how many quotes are already nested; if you make multiple edits to a post; if Mercury is in retrograde.
@Aston100 Amazon Gift Cards and Amazon Prime are not useable across countries. I wish they were.
I can’t remenber all the payout options on the tcb us site but I never had any problem getting my money. The lowest common denominator option for this is probably ACH (American Clearing House) and I’d probably get coordinates to receive using my Wise facility.
Hi Dave, remind me is it easy to payout from US TCB?
I don’t mind if it goes to a reward wallet for subsequent use on an Amazon gift card or somesuch (assuming those are then useable on UK Amazon accounts)Paypal would be your best bet or ACH as LL suggests.
@can2 – where are you off to?
Hi Rob, Rhys, any plans to review seats.aero as they now cover QR and VS, in addition to 20 other airlines?
quoting posts seems to make my post disappear, but in answer to the query of showing boarding pass and status proof, I would have thought the need to show a boarding pass was to prove that you were flying on a one world/ BA flight rather than that the frequent flyer number matches the loyalty card. A passport can prove the loyalty card is the persons own, the boarding pass proves the person is flying with an airline that gains them access to the lounge.
Totally agree, the Ts and Cs are quite clear to me that you have to demonstrate eligibility either via a BP which shows status AND qualifying airline OR a combination of BP/ticket (showing qualifying airline) AND membership card (showing status).
I think lounge staff, among others, are becoming a bit confused by the all the sudden transitions to other airline statuses, but that’s another issue …!
..BA lounge reception staff..are becoming a bit confused by the all the sudden transitions to other airline statuses
Oh dear. How sad. Too bad.
quoting posts seems to make my post disappear, but in answer to the query of showing boarding pass and status proof, I would have thought the need to show a boarding pass was to prove that you were flying on a one world/ BA flight rather than that the frequent flyer number matches the loyalty card. A passport can prove the loyalty card is the persons own, the boarding pass proves the person is flying with an airline that gains them access to the lounge.
@Tracey – the legal terms explain why they want to see the BP and it isn’t (just) for the reason you state above. To access the lounge, you must show a BP clearly showing your membership number and status tier. It should go without saying that the tier shown on the BP needs to be one that grants access!In many cases the pax will be travelling in a cabin that allows lounge access or the lounge agent will just accept an ineligible boarding card if they see an eligible membership card so it becomes irrelevant, but it is as well to be prepared/know the rules and, in any event, the problem is entirely avoidable by getting the right status printed on the boarding card.
It’s going to be messy until people gain the necessary status in another OW scheme.
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