-
I have been trying to use my companion voucher by calling the BA Executive Club helpline. I need to do this because I want to fly into one airport and home from a different one and I know this can’t be done online.
Having checked availability online by checking both arrival and departure airports as if it were a round trip fROm there, each one was showing availability. However when I call the helpline, they are saying no availability, despite me still being logged in and on line shows it is available.
Has anyone else encountered this and can it be resolved.
tiaThis has started to happen recently to people who are shown ‘extra availability’ seats via ba.com, only bookable by those redeeming a 241.
Whether its part of the IT upgrade or not I don’t know, but the call centre seems to struggle to see them.
If only one leg requires the extra availability seats, the answer is to book the leg with extra availability using the 241 and then call up to add the other leg.
Many thanks for that, I’ll have a look at that
As a follow on from this, my daughter is just booking a one way to singapore with a premium plus companion voucher,but doesn’t yet want to commit to a return date.
Am I right to say that she can add a return, subject availability, at any time up to the day of departure for as far ahead in time as is possible.(355 days).
Could she then at a later date change the return to an earlier or even later date if necessary?
Thanks@Ian, it’s a bit complicated and there’s lots of info on here, but BA policy is to only allow an inbound to be added if it wasn’t available when the outbound was booked. So your daughter would have to book her chosen return flight at T-355 for that date, and the inbound has to be taken within 12 months of the outbound.
If the trip is all on one booking she can change the inbound after flying the outbound, but not cancel it, subject to ticket and voucher validity.
BA unofficial policy (but not the published terms) will allow you to add a return at any time prior to 24 hours before departure.
The part relating only to being allowed to do so if the return wasn’t available in the T-355 booking window at the time of reserving the outbound is only relevant for making a standalone booking and reclaiming the 50%.
Thanks for the responses.
As a follow up, I have now booked return flights from Glasgow to San Diego. This was despite the agent on the phone saying there were none available. When I said I was currently logged in and can book, she said website must be wrong and I would only get so dar through before encountering an error message!!
Well, guess what, I didn’t.
Now trying to amend the outbound flight.Why do you need to amend the outbound?
We wanted to ensure we had the flights home,just in case we couldn’t change the outbound ones.
Been on to BA this morning with DM on X but agent still says there system is live and BA.com pulls from their live system 🙄
- You must be logged in to reply to this topic.
Popular articles this week:
