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I love resurrecting an old thread.
So I used most of my remaining points to book two rooms for Granny Froggee and her lapsed nun pal in Singapore pre Grand Prix. Not a bad redemption at all at close to 0.6p per point with the added benefit that the lapsed nun is on a budget and therefore it can be presented as a legitimate freebie.
The hotel is aware that I will not be staying but have still extended free breakfast to both of them.
I think that may well be the end of my dalliance with IHG. They have actually had a few cash bookings out of me that they would not otherwise have had so they probably haven’t done too badly out of the diamond status.
Ironically I have pretty much failed to use the final oh-so-hard-fought-for free night voucher so Mrs Froggee and I will be popping by the George for a post dinner cup of tea next week (yay £15 Ambassador credit) and then seeing if breakfast is an acceptable standard the next morning. With hindsight I should have saved £160 on a day room at the Crowne Plaza Changi but thought it would be handy for the Intercontinental Park Lane when my buddy was in town. My buddy promptly had a travel freeze placed on his department until 2025.
Sad face.
Anyway.
In loving memory of the Creation IHG One Rewards Premium credit card.
Rest in peace
🕊️ 🪦 🕊️
I need to buy some premium bonds.
Anyone out that at Creation that can help?
I missed the opportunity first time around. I had no Curve card and you closed my account at the same time as the Curve closures without explanation. Surely I deserve a second chance 😆
Well get yourself a Curve then 😜
Yes, they were good days, generated over 2 million IHG points, down to under 200k points now, it’s going to be a shock when I have to start paying for hotel stays!
Still haven’t used all my points. But Creation was still useful last month to get the Jordanian status match, as I’m still IHG Platinum because of Creation
Truly the gift that keeps on giving, @Rui 😂
Our last 2 free night certs are being used at the Kimpton Blythswood Square in a couple of weeks when cash and points prices are rather silly – looking forward to some spa time, breakfast, a couple of free cocktails and local goodies in the room if our last stay was anything to go by!
I’ve still got 550k points which are being carefully husbanded for as long as the Kimpton Seafire continues to charge 70k per night …
Don’t know about giving – it certainly keeps on going. Four years after Creation’s unilateral withdrawal of my IHG Rewards Club Premium card, and final closure of my account, they e-mail me to say my latest statement is available to view in My Account (closed long ago) with a negative balance of £5 payable on 14 April 2025. My former log-in details are not recognised. At the time, I accepted the ombudsman’s generous compensation award, and that should have ended the matter. They are a nuisance. Ignore?
I had this for ages as they refunded my £99 card fee as well as issuing me all the free night voucher (so I technically wasn’t owed it). I eventually claimed it from them just to stop the statements coming. I think if anything is owed or owing, they keep mithering you. Just make sure the £5 isn’t accruing charges or interest!
This was my favourite deal ever…..2,000,000 points left and enjoying them hugely.
“P” isn’t Paul the Destroyer is it 😱🤣
Old threads never die!
A phone call reveals:
minus £5 means Creation owe me for the cancelled IHG premium card. They will credit me in 7 days. Amazing.Not letting the fire go out… I was burned by Creation’s sudden closure however never sought any compensation or recourse for I know others have enjoyed, do you think it’s far too late now to reach out and if so how best to do so?
@Paul-B if you have a genuine reason to raise a complaint with Creation e.g. they did not refund the fee (IMO I’d only do if it was a significant chunk of the fee) or withheld points or an earned voucher then you could do that now. You’ll need to determine if it’s worth your time!
It doesn’t sound like this applies to you but if you’ve already complained and have reasons to take further (e.g. it was not upheld) and missed the time limit to refer to FOS then your option is limited to a formal legal process i.e. moneyclaim or similar.
The above applies to me, lost both and a statement worth of points. Never complained, should I reach out to them directly?
Just to confirm, those who received compensation from Creation received it directly, where as those whom went down the FOS path had to go through the process? I appreciate that part of the recourse arrangement was to not discuss it.
The FOS process requires you to go through the provider’s complaints process first and either reach a final decision from that institution, or for it to have timed out.
Time limits for a complainant and for a response are here: https://www.financial-ombudsman.org.uk/consumers/expect/time-limits
The above applies to me, lost both and a statement worth of points. Never complained, should I reach out to them directly?
It’s worth bearing in mind that while you may still have a claim, Creation may no longer be in a position to award points or vouchers given that the relationship with IHG terminated a good while ago and your (cash) valuation of these may be at variance with their view.
For those who successfully received compensation, or more what was rightfully owed to them from Creation after having their account suddenly closed, are you happy to share what you asked for and received. Again appreciate it was some time ago.
For those who successfully received compensation, or more what was rightfully owed to them from Creation after having their account suddenly closed, are you happy to share what you asked for and received. Again appreciate it was some time ago.
Well, people were in different situations given the point at which their accounts were closed and if they’d made sufficient spend to trigger a voucher, had a lot of points in flight, had a lot of months of card use prepaid for etc.
Creation did eventually apply a formula to complaints that seemed fair enough to me; if you think you lost out write them a letter of complaint and see what they offer. I imagine they will still apply the existing policy and put you right.
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