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Forums Frequent flyer programs British Airways Executive Club Double booked flights. What to do?

  • AlanC 25 posts

    I have the same trip booked twice through an OTA. Different locators.
    CE flights non refundable non changeable. Silver member.
    Name change possible at a fee? Check in both tickets and get both the tier points? Would get to Gold. Possible?

    BA Flyer IHG Stayer 1,853 posts

    How did you manage that?

    BAs policy is no name changes for flights booked direct with them. It’s possible the OTA will permit it for a fee.

    You won’t get double TPs as whilst you might be able to check in for both bookings you’ll only be able to board using one. And it’s the BP scan on boarding that matters and the gate agent will only allow one BP to be scanned,

    ChrisBCN 220 posts

    Is it the OTA’s fault, or your fault?

    John 949 posts

    If BA doesn’t notice and auto cancel one, and it isn’t a destination which matches you to a travel authorisation, then you can check in for both.

    If the origin has the self boarding gates, but not ones which use biometrics, then you could possibly board both tickets by scanning both BPs when nobody is looking, if the passport check is manually done elsewhere.

    But being in CE the cabin crew would probably notice something odd as they need to work out the meals / service.

    JDB 4,147 posts

    @John are you serious? If this flight is departing from LHR, it would cause a serious security alert to have a passenger apparently AWOL on the airfield. There would also have to be a manual reconciliation on board so as to be certain as to the identity of the missing person.

    So, in the scenario you suggest the flight will be delayed and the pax still won’t get a second set of TP. It shouldn’t even be in the realm of contemplation and it certainly doesn’t help resolve the OP’s problem one jot. The question by @ChrisBCN is highly pertinent and ultimately the OP needs to speak with the agent rather than embark on some dangerous scheme.

    Angelamc11 197 posts

    BA have a policy to refund for double booked flights. I managed to double book same flights last month. The first booking didn’t appear to go through, so I made another booking. I realised a few days later I was double booked. They refunded without question.

    SamG 1,609 posts

    If BA doesn’t notice and auto cancel one, and it isn’t a destination which matches you to a travel authorisation, then you can check in for both.

    If the origin has the self boarding gates, but not ones which use biometrics, then you could possibly board both tickets by scanning both BPs when nobody is looking, if the passport check is manually done elsewhere.

    But being in CE the cabin crew would probably notice something odd as they need to work out the meals / service.

    Certainly wouldn’t work at T5 unless you also scanned it at security and I can’t imagine this working in many other places either + it would most likely cause an issue onboard once noticed and one booking would be offloaded. I had a long delay on the ground on easyjet recently where an infant was booked with a seat but was sat on the parents lap for takeoff so it seemed like we were missing someone who was showing as boarded

    Best thing to do is try get the OTA to call trade support and see if they can sort out a refund due to it being a duplicate booking. Name change won’t be possible. Or change it to another flight you can use (you can change the destination)

    Tracey 203 posts

    Could you take a cello with you for the second seat?

    redlilly 114 posts

    Genuine question – but is it that unheard of? My dad and brother have the exact same name. They were travelling with my mum and sister to India a few years back, and my dad was bumped off the flight by BA as BA thought my mum had booked one too many tickets.

    I get it for flights where you need to declare passport/visa information well in advance e.g. Api data for the USA, but surely this must be quite common on European flights where you only show your passport when you get to the airport. Or, sometimes not at all (as what happened to me when I flew BA to Istanbul last year !!!).

    Personally, I would just call the OTA and say there has been a mistake. They might just give you a voucher. It would have been better had you booked the tickets via BA. I will never book through an OTA ever again after some horrendous experiences through COVID.

    redlilly 114 posts

    Could you take a cello with you for the second seat?

    True story… I met a couple in Kenya last month who flew business class from Washington DC to Nairobi and booked a business class seat for their camera lenses !!

    They also paid for 2 safari guides based in NYC to come with them… !! The world has gone mad.

    BA Flyer IHG Stayer 1,853 posts

    Could you take a cello with you for the second seat?

    No. System does not work like that.

    You can prebook a ticket for it but you need to call to do it so it’s all done properly.

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