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Forums Hotel loyalty schemes Radisson Rewards Existing rewards bookings made in January sale have had a surcharge added

Existing rewards bookings made in January sale have had a surcharge added

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  • Guernsey Globetrotter

    So I booked quite a few nights in the Radisson Blu Jersey on various dates in the sale earlier in the year (15% off usual redemption rates). For the Jubilee holiday dates in particular it was quite a bargain as I had bought the points for 0.26p each in their discounted sale during the pandemic. Now Awardwallet has alerted me to an overnight change where the booking is no longer “38,250 points + GBP 0.00 per night” and is now “GBP 51.92 per night”. The has also happened to a weekend break at the same hotel in September so it is not just a bank holiday / Jubilee surcharge.
    I can’t see that the original confirmations give much detail about the T&Cs and I expect there will be some weasely words in there that they can use to justify their behaviour but this feels pretty sharp practice to say the least! I guess my next step is to call the hotel to ask for an explanation. Has anyone else had this happen to them? I only really deal with Radisson when we do Jersey short breaks so no great experience with their rewards program…

    • This topic was modified 52 years, 7 months ago by .
    SamG

    This sounds like the amount the hotel is getting reimbursed has somehow made it into the rate you are seeing (perhaps because that has gone up and they were trying to run an update). If you call the hotel sure it’ll get fixed

    Britbronco

    Don’t worry you won’t be charged and you may even earn points on the cash value.

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