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  • johnroyb 7 posts

    On 23 January 2023 our Finnair flight Singapore to Helsinki/LHR was cancelled due to technical reasons. We were later put on a Singapore Airlines flight Singapore to Heathrow.
    As a result of the change of airline I assume I will lose my Avios and Tier points due to me??These points would have given me Silver Status with BA. does anybody know what I can do.?

    Lady London 2,166 posts

    Email the BA Executive Club at BA and ask for Original Routing Credit

    After that, put in your claim for EU261 compensation to Finnair as the operating airline whose flight you had booked was cancelled. it’s nearly 600 Euros /£520 per seat.

    If Finnair did not pay for your extra night’s accommodation and meals till the replacement flight, at reasonable local prices for SIN, then also submit a *separate* claim with your receipts for these costs to Finnair as well as any extra transport costs you incurred to and from the extra night’s accommodation wherever it was. This, under different paragraphs covering duty of care following flight cancellation in EU261.

    JDB 4,823 posts

    In respect of the EC261 cancellation compensation – as you were rerouted on a direct flight to London rather than via HEL, if you arrived no later than within two hours of the originally scheduled arrival time in London, you aren’t entitled to the compensation. The short notice cancellation on its own doesn’t necessarily trigger the compensation. @LL res ipsa loquitur.

    johnroyb 7 posts

    Thank you both for your information. We have already applied for compensation as the flight arrival in Heathrow was 10 hours late

    JDB 4,823 posts

    Thank you both for your information. We have already applied for compensation as the flight arrival in Heathrow was 10 hours late

    You should get everything covered then. Hopefully Finnair is more efficient than BA in handling the claim.

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