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Frustrating isn’t the word

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  • paul-uk

    We cancelled our VA Credit Cards just over 1 year ago in favour of the intro offer with Amex.

    Amex is coming to an end so thought I would grab the VA Card+ Points Booster offer that’s just ended.

    The problem is that we had some cruise refunds go back to the cancelled card – and when we finally got the money sent to our bank account, it meant they had re-opened the account before closing it again.

    That means, instead of the account being closed for 12+ months and qualifying for the new account boost, the account is showing as closed just 1 month ago so not eligible for the boost.

    HOW can one company be soooo bad to deal with.

    Reney

    I feel for you, there is always Barclays bonus to try for whilst waiting for the 6 month lapse on Virgin and hopefully next boost. Helpful to know that refund cause these problems.

    I called Barclays to close my reward card so I can benefit from the Avios bonus, one month later no closure letter so had to call again to find out the account wasn’t closed.

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