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Hi all,
I requalified for Silver on December 8 with 675 TP. On the 9, those were wiped as I started a new collection year. Up until yesterday, I was Silver – I’ve collected 295 TP so far (still pending TPs from my QR flights from MPX to DOH to KUL plus double TP from a BA holiday in December).
Imagine my horror today when I checked in for a flight from SIN to KUL and was told I was only Ruby/Bronze and therefore unable to use the lounge (flying economy).
Is this to do with the new TP rules or have BA just made a big boo boo?
Cheers,
JulianContact BAEC. Did any of the 675 come from double TP holidays, I’m sure there’s been an issue around these being correctly processed when triggering status.
Is it possible that you did not have 4 qualifying flights last year? Otherwise, it sounds like an error. It is not because of the recent changes – although I guess the IT could have a few gremlins in it – it usually does!
Either way, your status should not have changed ‘yesterday’ – it would have lasted until 31 Jan anyway, and dropped then if you had not achieved the requirements. Maybe you didn’t notice, or hadn’t updated the app since the end of Jan? There would have been a status ‘tracker’ on the app, prior to 8 December, showing how many TPs and flights you still needed to retain silver – I don’t suppose you noted how you were progressing?
If you are confident that you achieved all of the goals you should take it up with BA. And if it is resolved in your favour you might want to then say how disappointed you were that you were denied lounge access and you might get a few avios.
Edit: Overlapped with dougzz above – good point.
Hi guys,
Thanks for your quick response. I thought I was going mad. I did fly a lot of BA and not just from holidays. Definitely more than 4 flights on BA metal.
I’ve been checking my app fastidiously to see when the QR TPs would be added (I flew on Jan 31!!!) and as of today, neither leg has added.
For the last BA holiday to Fuerteventura in December, i only received 80 bonus TPs. It’s my understanding i should have received 160 (same for my partner).
For the last BA holiday to Fuerteventura in December, i only received 80 bonus TPs. It’s my understanding i should have received 160 (same for my partner).
So does this mean that you haven’t received your 675 points as you’d thought, or that you are expecting to have received more than 675 points based on your holiday to Fuerteventura?
@skywalker
I had 675 points by the time my collection year ended (8 Dec). Those TP reset on the 9th. The BA holiday was after, in mid December. But I’ve only received 80TP bonus so far, despite flying in J both legs and staying a week in a bundled hotel.Since the new collection year started, I’ve flown BA on two return trips (including said holiday). I’ve also flown out to MPX for my trip to Asia, so that’s 5 flights on BA already with the return leg of all trips happening from Tuesday.
My main concern is my Silver status and being able to access lounges while abroad. By default I’ll be able to do so on this trip since I’m flying in QR J. However it was a shock checking in this afternoon for an economy flight when the lady said I was only Ruby and couldn’t enter the lounge.
@rooey what dates did you travel to Fuerteventura in December? I suspect that the outbound and inbound dates straddle your TP reset date of 9 Dec which is why you can now only see 80TP ie 80TP credited to old year and 80TP you see are in your new year.
Also any double TP due if the trip was a qualifying Double Tier point BAH booking they might have credited in your new year meaning you didn’t actually have enough TP for retaining status or they have been credited on the same date as the outbound but that should then help towards the 675TP you say you earned to retain status.
As for dropping to Bronze the should have happened on 1 February if it was supposed to,
I would download your flight history for the period 9 Dec 2022 to 8 Dec 2023 from BAEC and see if you did actually earn 675TP and do 4 qualifying flights.
This is nothing to do with the changes to TP collection in 2025. This is either an IT issue or you didn’t actually meet the criteria.
You need to check what exactly you had earned and flown between 8 Dec 2022 and 7 Dec 2023
Rather than check the TP you had you should’ve checked the expiry date on your silver status on your card.
Flights to FUE in J are 80 TP each way so as a BAH you should’ve got 320 for a return each but that’s for this year as you say so irrelevant for last year.
I am a bit confused how you have earned 295 TP so far this year since your TP reset date. Are you counting the TP that are still pending or are you saying you’ve earned 295 plus are still due an extra 160 TP from the BAH and the TP MXP-DOH-KUL plus the TP still due from the return flughts yet to happen?
Also another point are you sure your DOH-KUL flight is in a class that earns TP? I recall there was an issue with that sector on Qatar especially if flown on Malaysian Airlines metal but on a QR flight number (similar to the issue with P Class on Cathay Pacific)
Your status would have shown as Silver until 31st Jan and then dropped down on the 1st Feb if you had failed to quality for Silver.
It’s highly unlikely it would have happened on any other date. This is why people need to refresh the totals and if they don’t update to contact BA to have any problems looked at.
Did you refresh the app at check in (you’d need to go in to the “transactions” section) or just accept what they check in staff said according to their system?
Whatever you’ve earned since 9th December is basically irrelevant to the previous collection year and a different set of problems to resolve.
Please in future keep a proper record on a spreadsheet of your flights so you can see what you’ve actually earned and whether or not they have been posted.
For you current collection year if your BA Hols double TPs haven’t posted by the Wednesday 14 days after the return flight has posted then you need to query that with BA.
QR points can also be slow to post but a retro claim should get things moving.
Trip to FUE in J = 160 + 80 bonus so far
Trip to Malaga = 5 + 10
Trip to MPX in J = 40
Total = 295 so far since 9 DecStill to come, the additional 80 from FUE
MPX – DOH – KUL rtn (outbound completed on Feb 1)
MPX – LHR
All in JIn the last collection year (22-23) I flew BA metal 8 times (paid) + twice on a BA241 redemption. Out of that I collected 675 TP.
@Rooey, can you map out the 675 TP flights in the same way you have done for the 295 TP flights, since this is the year being queried
Just about to fly so can do it later. Thanks!
Just about to fly so can do it later. Thanks!
Enjoy your flight!
2022-2023 TPs
LGW-PFO in J = 160 bonus TP credited on 15 Dec (rtn flight on 6 Dec)
LGW-RAK in J = 160 + 160 BAH
LCY-AMS = 5+5
LCY-DUB in J = 80 + 80 BAH
LHR-NCE = 5+5
LHR-BUD = 5+10
= 675 TPYou say the LGW-PFO 160 bonus TPs were only added on the 15th December so would have counted in your new year – unless you called BA to have them counted back to your old year.
I’ve had this before with the double TPs posted in my new year even though the flights were both in my old one.
If you go into transactions for 9th December (when your colelction year ticked over) what figure does it say under ‘Tier point adjustment’ ?
The 160 bonus TP credited on 15 December – did they definitely credit to correct year 2022-23?
Because assuming all of those flights fell within the correct date parameters and you had your four qualifying flights, there is no reason why you shouldn’t still be silver.
I think the issue is with the LGW-PFO in J = 160 bonus TP credited on 15 Dec (rtn flight on 6 Dec)
The bonus TP under the double TP for a BAH booking offer should be credited to your BAEC statement on the same date as the outbound flight of that holiday booking. In this case the return flight PFO-LGW was on 6 Dec 2022 which is in your 2021-2022 TP earning year.
Therefore I think what has happened is that BAEC has discounted them from your TP earnings for the year 2022-2023 even though they credited to your account on 15 December meaning you only earned 515TP [675-160] between 9Dec2022 and 8Dec2023 ie you were 85TP short of the 600TP required to retain status.
I think this happened to others who mistakenly assumed that the bonus double TP posted early in their new year counted for status in that year.
@AJA you may well be right about this. However, I don’t understand why BA would give out tier points which count towards status only to “discount” them from the overall count. It’s extremely misleading. 🙁
The way I read the BA Ts & Cs (and I may be wrong, and I’m sure @JDB will be along soon 😀 ), is that BA doesn’t attribute the bonus tier points to any given flight, but rather the overall Qualifying Booking i.e., the holiday itself (statements say “BA Holidays – Tier point award”).
Regular flights however state the tier point amount and go into detail about the flight where the points were earned.
The clause in the BA Holiday’s Ts and Cs states the additional tier points will be credited within 14 days – it says nothing about awarding them to specifically to the dates of the flights taken.
So if the 14 days happen to straddle two collection years, BA’s aim is not to match the bonus tier points to the flights before the collection year ends, the aim is to credit the bonus tier points within 14 days.
OP flew on 6th December (8th December year end in between) points credited on 15th December.
BA might argue it upheld its side of the bargain as the additional tier points were credited within 14 days.
It’s a shame 😕 maybe @rooey could contact Exec club via email and see if they get someone generous.
With a collection year ending on 8 Dec, TPs credited on 15 Dec should qualify for the discretionary 2 week grace period.
With a collection year ending on 8 Dec, TPs credited on 15 Dec should qualify for the discretionary 2 week grace period.
Agreed @John, however “should” and “discretionary” are the operative words.
I don’t know if this is the correct email address to use?
With a collection year ending on 8 Dec, TPs credited on 15 Dec should qualify for the discretionary 2 week grace period.
Unclear from the post that the flight was 6 Dec 23 or 22 because the 160 points isn’t mentioned in the post about this years earnings.
Theres no two week grace at the start of an earning period only the end and the TP posting date isn’t the crucial date but rather the departure date.
@skywalker – I haven’t re-checked the terms, but while you need an eligible holiday to qualify for double TP, those TP do attach to each individual flight so should be (back)dated to the flight date, but the execution isn’t as clean as that, something they probably won’t fix as it really only affects those with holidays very close to their renewal date. However, I think BAH will help fix this as they do with similar issues like making sure ORC get the double points, as well as putting them in the right collection year.
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