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Forums Frequent flyer programs British Airways Executive Club How to cancel automatic Avios subscription renewal?

  • Barraclough 61 posts

    Sounds a daft question but I took out an Avios subscription last October when the scheme started and I can’t see how to cancel it’s automatic renewal, which will be due the month after next. HfP have done a couple of good articles on the scheme including highlighting the hike in charges which makes it much less value and there must be others who don’t want to renew. The terms and conditions don’t help. Does anyone know if cancellation can be done online or will a call to BAEC be inevitable?

    PB2 203 posts

    FYI if you don’t cancel, your subscription will renew at the original lower pricing.

    Barraclough 61 posts

    Ah. Thanks PB2, I didn’t know that. I’ll have a rethink.

    Roker 38 posts

    I asked BA about this a while ago as I don’t want to renew and they said they would be in touch in October, when my 12 months is up. So hopefully I’ll get enough notice and it won’t just renew automatically.

    Barraclough 61 posts

    Thanks Roker. That’s good to know. I’ll also wait and see.

    SteveCroydon 71 posts

    PB2 stated “FYI if you don’t cancel, your subscription will renew at the original lower pricing.”

    Where is this stated please? I can’t see that in the T&Cs. As Avios Subscription was only launched in Oct 2022, no one has had an annual renewal yet at any price, old or new.

    I can’t believe BA would offer the original price for renewals even once, let alone continuously.

    JDB 4,663 posts

    Yes, I believe that original statement was incorrect. The position is that if BA increases prices during your subscription year (as they did in May) you continue to enjoy the original price until your renewal which will be at the prevailing price. Those who took out a subscription just ahead of the pre-announced price increase thus got a year at the lower price.

    SteveCroydon 71 posts

    JDB – that would seem to be the normal business practice. I started my 1 year subscription at 23:30 on 30 April 2023 with just 30 minutes to go! 100,000 for £899.
    I won’t be renewing at the new price methinks, especially now that there’s Avios Boost.

    Gavin454 175 posts

    I asked BA about this a while ago as I don’t want to renew and they said they would be in touch in October, when my 12 months is up. So hopefully I’ll get enough notice and it won’t just renew automatically.

    You can cancel it online, there’s no need to wait. I just went onto the page for my subscription and clicked the “cancel renewal” (or something like that) button.

    Roker 38 posts

    Gavin, yes I see, that’s useful, thanks. I just unsubscribed. Can’t recall that feature being there last time I looked, but the last thing we want is to auto renew at the higher prices in October

    PB2 203 posts

    From the Avios subscription FAQ’s:

    “Why is my subscription price different to what’s on the home page?

    We change subscription prices from time to time, so the price displayed on the home page can be different from the price you pay. Your active subscription price is displayed in ‘My Subscription’ area and it’s the price accepted at the start of your subscription. **You’ll pay this price for as long as your subscription plan remains active.** If you choose to cancel and resubscribe, new prices will apply.”

    JDB 4,663 posts

    From the Avios subscription FAQ’s:

    “Why is my subscription price different to what’s on the home page?

    We change subscription prices from time to time, so the price displayed on the home page can be different from the price you pay. Your active subscription price is displayed in ‘My Subscription’ area and it’s the price accepted at the start of your subscription. **You’ll pay this price for as long as your subscription plan remains active.** If you choose to cancel and resubscribe, new prices will apply.”

    Indeed, the wording is terrible – I think this has been raised here before, but check with BA/Avios. They are not forever fixing the price at the launch price for those who keep subscribing and will bill you on the renewal date at the prevailing price.

    PB2 203 posts

    I agree it’s not normal business practice (although it’s a clever way to keep you signed up at a price they were happy with initially) and you may indeed be right, but for now my subscription page says that £1789 will be taken on 13/10/23 for renewal…with notes in the FAQ to say ignore the higher price on the homepage and that your original price prevails so long as not cancelled 🤷‍♂️

    SteveCroydon 71 posts

    Well, that is a revelation! Let’s see what actually happens when renewals start to be charged in October. Particularly interesting given BA’s appalling IT systems.

    imh 1 post

    Hello all. First post on HfP! I was thinking about this myself, as my avios subscription renews on 12/11/23. If you login to your Executive Club account via the BA Avios subscription site:

    https://pgt.shopping.ba.com/subscription

    This then shows you all the types of subscription (Voyager, Traveller etc), and if you’re subscribed to one of them there’ll be a blue ‘active subscription’ button at the bottom of it. Mine is Adventurer. But this panel says ‘billed at £1989/year’ (I paid £1789 last year).

    If you click on the blue ‘active subscription’ button it shows you ‘Your Plan’. Mine says ‘Adventurer ACTIVE billed at £1789 per year’. There’s a next payment date and also a Subscription auto-renewal toggle button which is currently on. You can toggle this to unsubscribe.

    It’s therefore very confusing to know what actual price it will renew at! So I used the ‘contact us’ link at the bottom of the Avios subscription page to ask the question. This was the reply I got this morning (just one day after submitting, despite the autoreply saying it could be up to 15 working days!):

    “As your subscription is active, you will be paying the same price when it is time to renew, if you wish to do so. If your subscription gets cancelled, then you will be paying the new price when you will want to reinstate. Purchase Avios Team.”

    So it would appear that as long as you don’t cancel your subscription and then sign up again, you will continue paying the old price! Fingers crossed….. 🙂

    PB2 203 posts

    FYI, Avios subscription has indeed renewed at the original (lower) price, as per their Q&A. So in my case £1789 for 200k Avios.

    JDB 4,663 posts

    FYI, Avios subscription has indeed renewed at the original (lower) price, as per their Q&A. So in my case £1789 for 200k Avios.

    That’s good as it wasn’t super clear in the terms themselves. It seems like a good way of rewarding loyalty/encouraging renewal.

    yorkieflyer 259 posts

    FYI, Avios subscription has indeed renewed at the original (lower) price, as per their Q&A. So in my case £1789 for 200k Avios.

    That’s good as it wasn’t super clear in the terms themselves. It seems like a good way of rewarding loyalty/encouraging renewal.

    I have to confess I’m surprised

    Guernsey Globetrotter 627 posts

    It is surprisingly good if you happen to have this sub running already. Provided you can afford the devaluation risk of holding a substantial Avios balance and travel regularly enough to use 200k + Avios a year, you should be able to get a substantial saving on a lot of flights…


    @Rob
    (and Simon Calder too) targets 1.2p per Avios on redemptions, so a sub at the 0.8945p level (£1,789 for 200k) is a 25%+ discount – almost like having a permanent ‘sale’ button on your BA bookings. Also, unlike BA’s sale offers, these tickets are changeable 🙂

    Garethgerry 15 posts

    Looks like very good news. I suspect if price were to go up then they would have to tell you and give you chance to cancel and many would. So it’s in their interest to get as many roll overs as they can

    Garethgerry 15 posts

    Mine just came through at old price £1789, I’ll keep it going as long as it stays a this. ZERO inflation.

    Cwyfan 3 posts

    Mine has just come through at the same price, but no notice that it was about to auto renew first!

    Good job I wanted to continue.

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