IHG Best Price “Guarantee”

[Super Secret Stuff]

Intention of this thread is to record success and failures of IHGs Best Price Guarantee. Lets see if it really is a guarantee…

Previous claim for Crowne Plaza Plymouth failed about 6 months ago. Need to stay in the area again. So here I go again, another round of attempting to get IHG to pay out for a BPG claim. Rate I am looking at is £220 direct, £204 via a third party and £212 via sky scanner. Railcard rate is £199. So basically trying to pay £5 for ~12.5k points.

Initial request: denied. They can’t find a comparable rate! So have sent a link and screenshots. Will keep the forum updated

[Peter K]

Best Price Guano

[Aston100]

Mate, we’ve had this discussion on here not so long ago.
The conclusion was that the IHG BPG isn’t fit for purpose.

[Super Secret Stuff]

Aston100 wrote:

Mate, we’ve had this discussion on here not so long ago.
The conclusion was that the IHG BPG isn’t fit for purpose.

Yeh I remember it, just think we should record them all to get a definitive answer.

Update: they’re still saying they can’t find it despite me sending an exact link and screenshot. Time to cancel and book elsewhere or with Railcard.

[jj]

Not IHG, but had a similar issue with Accor over the Whistler Fairmont shortly before the pandemic. I provided screenshots and the link to an advertised price, and they told me that it was impossible for their marvellous hotel to be advertised at such a low price so the site I had linked to was almost certainly fraudulent – even though I’d booked with the same site at the same price the previous year. I paid ~50% of the advertised Accor rate and, of course, it was not fraudulent.

I never trust any BPG.

[chrism20]

It’s not even 9am and I think I’ve peaked for the day following an IHG BPG success.

The worst of it was I actually contacted the property yesterday with screenshots and asked them to match it and I got a reply saying “Sometimes Booking dot com is cheaper”.

Submitted the BRG this morning and received a response within an hour saying the claim has been deemed valid.

[Peter K]

Good for you!

[PeteM]

Congratulations, most unusual!

I’ve had exactly that Booking.com-style response from a small independent hotel. I get people generally responding to emails are not the owners, but still infuriatingly silly!

[AnotherUser]

Does the Railcard rate mean you don’t get points from the stay?

[Super Secret Stuff]

AnotherUser wrote:

Does the Railcard rate mean you don’t get points from the stay?

You do get points, like you do on corporate rates

[dst87]

AnotherUser wrote:

Does the Railcard rate mean you don’t get points from the stay?

You still get points etc. for a railcard rate.

[AnotherUser]

Thanks!