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Forums Hotel loyalty schemes IHG One Rewards InterContinental Lyon review

  • meta 1,352 posts

    I don’t think we had a review of the hotel here, so here’s a brief one from my recent stay.

    I booked a standard room – one night for cash with last year’s Amex offer of £100 off and one night on 40k intern rate. In the the end total was £220 across two nights. Emailed the hotel a week advance to link the reservations.

    On arrival, they upgraded both nights to Junior Suite with River View which is actually a duplex suite and more like a proper suite. The check-in agent who showed us the room personally claimed it was the biggest junior suite they have. Really great views of the river and on surface nicely decorated. Plenty of wardrobes. However, it’s showing signs of wear and tear (cheap materials?). Bathroom walls (dark blue colour) were not painted by special paint, so some parts are a bit white. No hook for towel. Some furniture was stained and some torn.

    Housekeeping could be better. I haven’t come across good housekeeping since the start of the pandemic in any of the hotels in the world and that includes Japan. It seems they always forget one or two things at luxury hotels. Turndown service – they forgot to close curtains on both occasions. There was a nice IC Lyon dome-shaped tea bag waiting on the bed though.

    I chose breakfast as welcome amenity. I also got a bottle of champagne (not a big brand), two Alan Milliat juices and chocolates. Mini bar fridge wasn’t working.

    Breakfast buffet was limited, but adequate. The ingredients were of really high quality, all locally sourced and amazing taste. You could order eggs/crèpes/waffles separately although they were part of buffet as well. Coffee has to be ordered as well.

    Only went once to the Dôme bar (stunning). 15 euros credit won’t even cover one cocktail, more like 19-21 euros per cocktail.

    The whole Hôtel de Dieu is really beautifully renovated, but IC is only part of the complex and it is open to the public, so no sense of privacy. Some corridors need to be accessed by key card. This is especially true if you opt for the breakfast on the terrace.

    The hotel does not have a pool and to get to the spa (externally run), you need to walk through the public areas.

    We didn’t dine at the hotel as there are much better options outside, used Amex Platinum credit at Sathonnay and Regain.

    Points didn’t post so had to chase and mentioned housekeeping issues, so got 5k points compensation.

    Overall, save for the housekeeping it was a good stay. Lyon is really nice for weekend break if you’re bored of Paris. BA flight schedule is awful though.

    chelseafifi 51 posts

    Thank you very much meta, after the annoyance of IC Rome 40k intern rate stay that obviously didn’t happen earlier this year I am looking forward to our 3 nights here in early August. I have booked the first two nights using Ambassador Cert and the third night is via FHR, I’m Ambassador diamond elite for first time so should I email hotel to merge the two bookings and any experience on how the FHR $100 credit will work, will I be able to spend over the 3 nights or just the third day? Thanks

    meta 1,352 posts

    Email the hotel regarding linking the reservations. Not sure how FHR credit works at this hotel, but normally valid only on the third day.

    Beware that August might be tricky in terms of opening hours in Lyon, especially smaller boutique shops and restaurants, but should be okay overall. If you want to go swimming in the Rhône that is perfect time to go as well so have a look at those options.

    I think you can do all main sites in a day and a half, so 3 night will be plentiful.

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