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  • kiley 153 posts

    Help please. I arrived from Madrid yesterday on IB3176. My luggage arrived and was delivered to the carousel with the exception of my bicycle box. Which came close but was then transported back put to the airfield. I was tracking using a airtag.

    I reported this to the rep in arrivals who checked the system and told me the bag had not arrived. The only option he said I had was to report is missing. Which I did using the boarder force form. So they have my address and contact details and the details of the lost luggage

    This morning my bike is in an industrial estate near Edinburgh Airport. (I live in warwickshire)

    I’ve tried calling ba and the automated system tells me to report online. The online baggage reporting portal isn’t working.

    Do I assume my bag is now stolen and report to the police or still “lost” and hope BA will return to me.

    Is there anyone I can contact to help get my bag back to me?

    Thanks

    PeteM 776 posts

    Is it in the warehouse of Menzies Aviation or another ground handler? In which case it may have simply been sent to Edinburgh by mistake and it’s ended up there whilst they work out what to do with it.

    There is a good chance it’ll come back to you, but it may be a while.

    kiley 153 posts

    Thanks Pete, I hope so, but the location of the air tag is showing its a long way from the menzies warehouse. I’ve checked on Google maps and it’s located in a garden center on the outskirts of Edinburgh.

    Lady London 2,140 posts

    Does that mean you can now buy another bike if the purpose of your trip was to proceed on a cycle tour from where you landed?

    I would have thought this an essential baggage replacement item if it was the purpose of your trip.

    Subject to limits on replacement cost of

    1. The Montreal (or is it Warsaw) convention which values luggage effectively at x$ per kilo subject to an overall max, that is the liability of your operating airline.

    2. Any insurance policy.

    Sounds like they forgot to unload your bike off the kart at the terminal and it went back in the plane to somewhere else.

    Make sure you do the paperwork right now to report it, keep records date time place of anyone you speak to. Also Airtag positioning and timing (may not be strictly objective evidence, but pretty damning). I’d defo consider replacement and feel entitled to that, rather than let a baggage handler ruin my holiday.

    Please let us know what happens

    PeteM 776 posts

    Thanks Pete, I hope so, but the location of the air tag is showing its a long way from the menzies warehouse. I’ve checked on Google maps and it’s located in a garden center on the outskirts of Edinburgh.

    Hmm, that is not ideal, sorry to hear! Is it an expensive bike?

    BA Flyer IHG Stayer 2,268 posts

    Why are you calling BA when this was an IB flight?

    kiley 153 posts

    I’m home now, my bike race was in chile, it was lost on my return to uk. That said there are other itmes like my wet suit I do need this week.

    I’ve just called IB and they have advised me to call the police as there is now way it would of left Edinburgh Airport wothout them knowing. And also call them back later today.

    My bike is still currently in a industrial estate on the outskirts of Edinburgh.

    kiley 153 posts

    Why are you calling BA when this was an IB flight?

    It was a BA ticket.

    UpDate

    Bike now heading north and is located at the local swimming pool in ST Andrews.

    I have reported this as stolen to Scotland police as Iberia so far have been unable to locate.

    BA Flyer IHG Stayer 2,268 posts

    Who ticketed it does not matter.

    You should deal with IB as the operating carrier.

    Lady London 2,140 posts

    I hope whoever’s got your bike is enjoying it. They definitely seem to be a sporty type going those places in the winter.

    So so nice if a Scottish policeman could go to where it is and grab them.

    Meanwhile are you keeping good records of all your contacts with the airline, and have they given you a Claim Reference/ Property Irregularity Report number?

    NorthernLass 8,270 posts

    Does the air tag show where your bike has been in the interim (never tried that)? I’m wondering if it was accidentally sent to Edinburgh, then someone at EDI noticed it hadn’t been claimed from the carousel and decided that finders = keepers! My friend had her brand-new pushchair pinched in similar circumstances a few years ago! The airline wouldn’t know about it, if it was just sent to normal baggage reclaim, surely?

    What did Police Scotland say, or have you reported it online?

    yonasl 976 posts

    Why are you calling BA when this was an IB flight?

    IB was the carrier that lost the bag and you have to talk to them. BA has little to do with the lost luggage in this case.

    This can be an issue as IB are extremely idiotic. They recently broke a luggage I had at LHR and it was near to imposible to find out how to get it sorted.

    JDB 4,654 posts

    Who ticketed it does not matter.

    You should deal with IB as the operating carrier.

    Does BA not still operate as BA’s luggage handling agent at T5? They used to, but it’s certainly a very controversial issue, so maybe IB has taken back control??

    Stu_N 115 posts

    Thanks Pete, I hope so, but the location of the air tag is showing its a long way from the menzies warehouse. I’ve checked on Google maps and it’s located in a garden center on the outskirts of Edinburgh.

    Our BA delayed bags spent some time between arriving in EDI and getting to us in an industrial unit near Williamson Garden Centre at Uphall, just off the A89. If it was there, suggests it is or has been in the system.

    Why it’s now in St Andrews I do not know…

    kiley 153 posts

    Does the air tag show where your bike has been in the interim (never tried that)? I’m wondering if it was accidentally sent to Edinburgh, then someone at EDI noticed it hadn’t been claimed from the carousel and decided that finders = keepers! My friend had her brand-new pushchair pinched in similar circumstances a few years ago! The airline wouldn’t know about it, if it was just sent to normal baggage reclaim, surely?

    What did Police Scotland say, or have you reported it online?

    Yes it does, first the airport, then a really looking shifty industrial estate about 50miles west. Now its in st Andrews. Its a samsung airtag and records every time and location its detected within 30ft.I saw it stop at a road side cafe during lunch time today.

    Scotland police seem very interested. Initially they considered it a civil matter, but when I told them that iberia had informed me they don’t know the wearabouts of the bike box and to inform the police, They now suspect thia as a theft.

    A police representative called me tonight and was very helpful, asked me to describe the items and keep an eye out on ebay and FB market place. But not to contact any sellers of my items.

    It’s not just my bike, it’s all my triathlon equipment. So a very hefty haul. If it dosnt turn up by the weekend I need to buy replacment items so I can continue training.

    I have a spare bike, but can I expect iberia to pay for replacment swimming/ running equipment whilst this saga unfolds?

    Andrew. 513 posts

    What the method of affixing the airtag to the bike or luggage?

    I’m wondering if you are now on a wild goose chase with the airtag somehow being switched accidentally or deliberately to a National Trust member’s outbound luggage as they meander around garden centres, cafes and day trips to St Andrews.

    points_worrier 297 posts

    If lost, IB indeed will be liable for the costs of replacing your luggage, up to a maximum based on weight up to around £1k. You can claim hire (and purchase if this isn’t possible) of equipment in time the baggage was missing, if it is returned later. If it isn’t returned, they will probably deduct any payout for stuff in the interim from what they will pay for your lost stuff. If the bag is returned, you probably get to keep the stuff bought in the meantime as well (although officially I think you have to offer it back to the airline – I have never heard anyone having to return it).

    But if the bag is lost permanently, anything more than the airline liability amount, and you will have to claim off insurance. They will deduct anything received by the airline. Unless you have specialist insurance you will discover they probably have a deduction for wear and tear, which can be significant, and will wipe off the value of any equipment over 5 years old.

    kiley 153 posts

    What the method of affixing the airtag to the bike or luggage?

    I’m wondering if you are now on a wild goose chase with the airtag somehow being switched accidentally or deliberately to a National Trust member’s outbound luggage as they meander around garden centres, cafes and day trips to St Andrews.

    Air tag is attached to the saddle bag which was inside the bike box.

    It’s still in st Andrews(for the last 18hrs) at what looks like a residential address. But could be innocently located in a delivery van on the road.

    kiley 153 posts

    If lost, IB indeed will be liable for the costs of replacing your luggage, up to a maximum based on weight up to around £1k. You can claim hire (and purchase if this isn’t possible) of equipment in time the baggage was missing, if it is returned later. If it isn’t returned, they will probably deduct any payout for stuff in the interim from what they will pay for your lost stuff. If the bag is returned, you probably get to keep the stuff bought in the meantime as well (although officially I think you have to offer it back to the airline – I have never heard anyone having to return it).

    But if the bag is lost permanently, anything more than the airline liability amount, and you will have to claim off insurance. They will deduct anything received by the airline. Unless you have specialist insurance you will discover they probably have a deduction for wear and tear, which can be significant, and will wipe off the value of any equipment over 5 years old.

    Thanks for the advice
    Just called iberia and still have no idea where my bag is.
    I am insured through nationwide flex plus bank account for the bag and contents although they reminded me they don’t insure bicycles (I have separate cover for the bike as part of my home insurance) but just bike box and triathlon gear is circa 700 quid so they will pay for that or any shortfall in the event iberia don’t play ball.

    points_worrier 297 posts

    Thanks for the advice
    Just called iberia and still have no idea where my bag is.
    I am insured through nationwide flex plus bank account for the bag and contents although they reminded me they don’t insure bicycles (I have separate cover for the bike as part of my home insurance) but just bike box and triathlon gear is circa 700 quid so they will pay for that or any shortfall in the event iberia don’t play ball.

    Sadly things are rarely as simple as it should seem
    Home insurance: probably will be new for old (so you will get a new bicycle, based on current cost to replace), as long as they cover items checked in (they may well). But you will have to pay your excess (likely £250), and declare the claim for the next five years on your home insurance renewals. This will increase your premium each year.

    Flexplus: You will have to pay a separate excess for the remainder (likely £50). In addition, they will deduct a percentage of the purchase price based on age (if it is <2 years old, they deduct 0%, if it is 4 to 5 years old they will deduct 70%, if it is more that 5 years old, they will deduct 100%). Note they base it on the purchase price, and in recent times I suspect the price to replace could have increased significantly.

    You will need receipts for all items originally purchased (I imagine not a problem).

    Any payout from Iberia will probably be assumed to be split across both of these claims (you cant apply it to all the non-bike claims, and then claim a complete new bike from home insurance only).

    I hope you get your bag back, as this would be easiest.

    Grant 120 posts

    Sounds to me like you need to tap up a local forumite to pop over to St Andrews for the day and find your bag. Would make for a great day out with the kids and a subsequent trip report 😉

    nectar collector 286 posts

    Sounds to me like you need to tap up a local forumite to pop over to St Andrews for the day and find your bag. Would make for a great day out with the kids and a subsequent trip report 😉

    Sounds like the next episode in the Froggee family tales……..!

    kiley 153 posts

    I hope whoever’s got your bike is enjoying it. They definitely seem to be a sporty type going those places in the winter.

    So so nice if a Scottish policeman could go to where it is and grab them.

    Meanwhile are you keeping good records of all your contacts with the airline, and have they given you a Claim Reference/ Property Irregularity Report number?

    Yes, all calls are logged. The most recent call to iberia is that they cannot locate the luggage. And can’t tell even if it was put on the plane in Madrid. So this is becoming a right dogs breakfast.
    I’ve given all the airtag coordinates, I’m not sure what more they need. It defo went to EDINBURGH Airport.
    But if it was left on a luggage truck at LHR, and placed on the aircraft by accident then they won’t have any record of this. What makes this more complicated is the LHR arrival BA/iberia rep had no record of the bike arriving in LHR.
    He actually suggested my airtag was not accurate in showing the bag being just meters away from the carousel or even in the country!
    Meanwhile my bike has not moved from the residential address in St Andrews since 6pm last night. The saga continues.

    Mouse 190 posts

    Sounds to me like collusion between baggage handlers in London and Edinburgh.

    BA Flyer IHG Stayer 2,268 posts

    Sounds to me like collusion between baggage handlers in London and Edinburgh.

    Ridiculous thing to say without any evidence whatsoever.

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