Malaysia Airlines flight cancellation (MH850)
26th September 2023 at 13:37KRitchie 7 posts
I made a booking with Emirates holidays that included flights and hotel for 10 nights in Bali. The outbound consisted of two flights with Emirates, Glasgow-Dubai-Denpasar, with the return trip Denpasar-Kuala Lumpar-Dubai-Glasgow, The DPS to KUL leg on Malaysia Airline and the other two via Emirates again.
Outbound went fine, however, the Malaysia Airline flight from DPS to KUL was cancelled due to technical reasons. We were on the plane for 4 hours at the gate before the decision was made. We therefore missed our connections for the remaining return flights.
Malaysia Airlines put us in a hotel overnight and rebooked us on a new route of Denpasar-Kuala Lumpar-London-Glasgow the following day. This got us back to Glasgow about a day late.
I’m aware of the European Regulations for delay/cancellation but unsure if I am entitled to anything for the above cancellation.
I’m looking to try and claim for an additional day of airport parking at Glasgow, some seat reservation costs for our missed Emirates flights, and for an evening meal at the hotel the night of the cancelled flight.
Does anyone have any knowledge or experience with non-European compensation claims?26th September 2023 at 13:45SamG 1,625 posts
You’re not owed anything and I doubt Malaysian will give you anything although you could contact them and ask
Your travel insurance may offer up something here considering how late you were – for example Nationwide FlexPlus would pay “Delay Benefit –
We will pay £10 per insured person after the first two hours and an additional £10 every following four hours up to a limit of £250” + the car parking
Emirates I’d have a go with their refund form, it wasn’t voluntary so they may refund you26th September 2023 at 13:58KRitchie 7 posts
I’ll have a look at the travel insurance and the Emirates refund form.26th September 2023 at 14:14SamG 1,625 posts
out of interest did you try contacting Emirates holidays in the UK or Emirates themselves? This would have been an Emirates ticket so I wonder if they could have got you on their late DPS-DXB-Glasgow flight instead26th September 2023 at 14:37BA Flyer IHG Stayer 1,873 posts
Whilst you aren’t entiled to any EU/UK261 compensation I would still put in a claim to Emirates for the car park and meal fees and see what they say. Your insurance will likely expect you do do that anyway even if Emirates turn you down.
I’d put in a sepatate claim for the seat reservation fees and they should be more amenable to refunding those.26th September 2023 at 15:25Jon 256 posts
Original Routing Credit might be relevant also? Assuming you were crediting the whole trip to Emirates Skywards and your return ended up being on MH and (presumably for London-Glasgow) BA, keep an eye on your Skywards account to see whether you do actually get what you were expecting, and if not, claim ORC from Emirates. I’m not sure what happens if you already credited the return leg to a OneWorld FFP – possibly you’d get both? 😉27th September 2023 at 09:04KRitchie 7 posts
out of interest did you try contacting Emirates holidays in the UK or Emirates themselves? This would have been an Emirates ticket so I wonder if they could have got you on their late DPS-DXB-Glasgow flight instead
Yes, I tried my best to get on the later DPS-DXB flights but was told by Emirates they were all full. Also tried for the Emirates flights the following day (same day as our rescheduled MH flights) but was told they were all full too, DPS-DXB, DXB-GLA, DXB-MAN, KUL-DXB.27th September 2023 at 09:55SamG 1,625 posts
Ouch! Though I’m not surprised – as you probably realised Bali seems busier than ever at the moment – Emirates are sending their 2 class 615 seater on one of their flights I believe27th September 2023 at 14:34The real Swiss Tony 635 posts
This is the same Malaysian Airlines who refused to refund a non-refundable ticket I’d bought when they cancelled not just the flight but the entire route. Simply don’t waste your energy contacting them. It’s not worth it.
As noted you probably need to reach out to Emirates (I’d try the holidays division) to recover incidental costs but again don’t be surprised if they give you short shrift.
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