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Forums Other Flight changes and cancellations help Mexico Volcano disruption, flying back on 4th

  • Ash 621 posts

    Hi trying to be prepared as much as possible should worse case scenario materialise …we are flying back BA Mexico city to LHR on Monday. If the flight is delayed, rescheduled or cancelled what our rights?

    Ticket paid for with Amex
    Amex Platinum insurance
    BAPP voucher booking, outbound was Iberia
    MAD Guatemala. Inbound MEX LHR. Business both ways.

    NorthernLass 7,573 posts

    I can’t help noting how apt your name is here, sorry!

    If delays etc are due to a volcanic eruption, then obviously no compensation would be due, but your BA (presumably) flight would be subject to UK261 and BA would have to get you home as soon as reasonably practicable. Which might be a bit unpredictable, of course. They should also cover duty of care for any extra hotel nights and meals.

    There’s not much you can do though unless/until you get definite notice of cancellation/delay, but you may not even be affected.

    NorthernLass 7,573 posts

    Hmm. I did not come across Popocatépetl’s recent activity when I was researching our November trip to MEX!

    JDB 4,374 posts

    @Ash – if your flight were cancelled, the insurances won’t offer you much help and will expect you to claim from BA first. The key will be getting on to BA quickly to get yourself rerouted as so many people from many flights might be looking for the same seats on flights that are operating. You only get one chance to reroute, so you want to look at all the options including deciding whether you are able and/or willing to fly via the US. Put some options to BA rather than waiting for them to help.

    Ash 621 posts

    Thank you all.

    If needs be I don’t mind rerouting through US.

    My two concerns are flying business, I don’t want to be bumped down to economy – what happens if econ is all I’m offered? Can I request business on non BA , AA or Iberia flights.

    And that BA cover hotel and food costs – if it’s pandemonium should I go ahead and book myself and reclaim from BA later?

    Super Secret Stuff 364 posts

    Thank you all.

    If needs be I don’t mind rerouting through US.

    My two concerns are flying business, I don’t want to be bumped down to economy – what happens if econ is all I’m offered? Can I request business on non BA , AA or Iberia flights.

    And that BA cover hotel and food costs – if it’s pandemonium should I go ahead and book myself and reclaim from BA later?

    I believe BA have to re route you under similar conditions of carriage, so business should be a given. They might try to restrict you too airlines they have deals with but the law says any routing.

    Travel insurance usually just has to get you home the quickest and cheapest way.

    As for booking things, I’d hold off until they officially communicate something. They you can book hotels etc. Generally anything under £200 per night gets paid without too much hassle

    JDB 4,374 posts

    Thank you all.

    If needs be I don’t mind rerouting through US.

    My two concerns are flying business, I don’t want to be bumped down to economy – what happens if econ is all I’m offered? Can I request business on non BA , AA or Iberia flights.

    And that BA cover hotel and food costs – if it’s pandemonium should I go ahead and book myself and reclaim from BA later?

    Booking the hotel and claiming back is fine but I wouldn’t rush to book flight tickets and be so confident of getting that money back. The comes a point where you might have to accept a downgrade (for which you get compensated/reimbuused) rather than wait days for Club. You can request business on non OW airlines but whether they provide that is another issue.

    Blair Waldorf Salad 1,100 posts

    I know I am a broken record but it is such a gap in air passenger rights that a downgrade doesn’t trigger the same raft of rights as a cancellation. It is as good as a cancellation in my and many others’ view.

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