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Forums Frequent flyer programs British Airways Executive Club Missed flight due to agent not being able to check us in

  • MCO 83 posts
    Richie 1,208 posts

    @MCO – ….Whatever was wrong, it appears that BA needed to do some reformatting of the ticket(s) which then allowed Swissport to take the coupon.

    Is reformatting of a ticket done automatically or manually? How is a coupon created?

    JDB 5,591 posts

    @MCO – ….Whatever was wrong, it appears that BA needed to do some reformatting of the ticket(s) which then allowed Swissport to take the coupon.

    Is reformatting of a ticket done automatically or manually? How is a coupon created?

    Whether it’s manual or automated will depend on the airline but the process is remarkably similar to writing an old paper, save that there is a very precise IATA format required to ensure tickets are compatible between airlines. On issue, the airline’s system should verify the correct/successful issue but whether that will then work on another airline isn’t guaranteed but almost always will. My suspicion here is that there may have been an issue in formatting the domestic charges in the fare calculation line. BA’s process for issuing e-tickets on voucher bookings is still very manual.

    MCO 83 posts

    Started CEDR against BA. Will keep you posted.

    Richie 1,208 posts

    Thanks @JDB for your reply.

    MCO 83 posts

    BA settled the CEDR case for one of the pax’s. I will have to do a CEDR for the other pax now.

    Thank you so much for your help HFP’ers.

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