-
IHG just changed their terms and conditions according to LL to read as follows.
“In the event of an erroneously published Reward Night point price, IHG One Rewards reserves the right to cancel the booking and refund the points. Members will be notified in the event that this occurs.”
No doubt due to IC Rome fiasco.
However, how can you know whether it’s a mistake if they have dynamic pricing?
Keep emailing CEOs 😂
IC Danang was another case they were compensating people to cancel their error 16000 points per night booking with free night certificate worth 100k.
Hope this isn’t retrospective – my 2 night stay at the IC PL in July was 40k pn when I booked, it’s now 120k pn 🤦♀️. Might be something to do with it being Wimbledon final weekend …
But as @meta says, how would you even prove it was a mistake – a hotel could claim this whenever they feel like it?
Just read that art. As a whole the changes are quite depressing, and the one you highlight quite disturbing. I now regret changing my Hilton Osaka stay to HI Suites Shin Osaka as it’s now trading 3x the price I paid. Similar issue with HK stay. On the plus side I have just completed my cheap stays in Amsterdam, Barcelona and Madrid.
I doubt the breakfast change will make much difference except at higher end hotels focused on cooked to order. Not to happy with the suite upgrade change as I intended using mine at IC HK and will now need to find another use. Not sure how the gifting works because I’ve never seen any place to add second guests on my app. In the past month I’ve just contacted hotels as usual. Also, I’m not sure how it is goibg to work in countries where person making reservation needs to showbup and present ID.
Hilton back to top if my list. I will think carefully before renewing Ambassador next year. A Titanium match from Bonvoy would be well-received at this time 🙂
@Anna, according to T&C it seems to be IHG that can cancel the stay not the hotel. My reading if thatvis they will target cancellations at hotels near capacity where they are on the hook to pay the hotels sky-high rates as opposed to those where the hotels only receive a pittance.
That would be utterly woeful if it was to become standard practice! I’m currently split about 50/50 with Hilton on both cash and rewards stays but would definitely be voting with my feet and various currencies if IHG starts pulling this stunt.
Wow. What an about turn. It really feels like hotel “loyalty” schemes generally have recently decided that they have given up on trying to entice people to stay with them.
A few years ago I was looking for reasons to book hotel stays with certain brands because of the benefits or hotel points gained.
Thinking back to my last few holidays I’ve realised I’m using up my hotels points (not cash stays) or going independent.The changes are backdated so we need to be reporting any funny business on cancellations here to build a picture of what might be going on. How on earth would you know what a mistake price was FFS. IMO 77K for the HIX in Shoreditch is a mistake price!
The more I think about this would be unenforceable if booked from a UK account as this is an unfair term unless it’s a really obvious mistake.
I’ve seen IC Rome for example for 75k, but equally at 120k. Now if it went to 60k, I wouldn’t consider that a mistake fare given that other ICs can go for that price, but if it went to 20k then it might be a mistake.
I think IHG really needs to be careful here in my case I would sue them in a heartbeat if they cancelled my 40k Lyon stay at the end of the month. I previously had it booked twice for 55k and 60k respectively.
IHG needs to sort out their IT system rather then impose unfair terms on customers.
The 16k redemptions for 5-6 august that appeared last year may be at risk. We booked kimpton and IC o2 with it. X2 for each because of kids and even then 32k points is amazing so hope they don’t cancel those.
The 16k redemptions for 5-6 august that appeared last year may be at risk. We booked kimpton and IC o2 with it. X2 for each because of kids and even then 32k points is amazing so hope they don’t cancel those.
Careful mentioning specific properties on specific dates on a public forum….
@meta, obviously I think you’re a total legend, but I’m wondering if there would now be grounds for breach of contract if the Ts and Cs say they can just cancel your reservation or charge you extra points? Though I think those terms are very unfair and who knows, a court might agree!
I think I will start taking screen shots of various nights a few months either side of my bookings. A good example would have been SS Laamu, I paid 100k points per night before it moved to dynamic pricing, it’s now around 238k points, clearly this wasn’t an error when booked but could be argued the other way just prior to the stay?
@NorthernLass Unfair consumer act or whatever it’s called these days means that they can’t just put things like that in the T&C, at least from the UK perspective.
I think I will start taking screen shots of various nights a few months either side of my bookings. A good example would have been SS Laamu, I paid 100k points per night before it moved to dynamic pricing, it’s now around 238k points, clearly this wasn’t an error when booked but could be argued the other way just prior to the stay?
Good think. You could also book and cancel just to have a proper email trail.
@meta, your new point of contact! Mr Barr’s ideas on how to stay competitive appear to be drawn from the Alex Cruz guide.I welcome ‘discussing’ it all with Elie. 😂
@meta, obviously I think you’re a total legend, but I’m wondering if there would now be grounds for breach of contract if the Ts and Cs say they can just cancel your reservation or charge you extra points? Though I think those terms are very unfair and who knows, a court might agree!
Yes, but as a practical matter, the problem is that for these hotel booking contracts, it’s very difficult to enforce.
Of course, but we’re a pretty tenacious bunch here! Just look at the number of people posting on HFP who wouldn’t even have known about things like (for example) EU/UK261 previously but have subsequently been successful in mounting legal challenges. Just today someone has posted an update about a delay claim against Emirates which has taken 12 months to resolve!
Of course, but we’re a pretty tenacious bunch here! Just look at the number of people posting on HFP who wouldn’t even have known about things like (for example) EU/UK261 previously but have subsequently been successful in mounting legal challenges. Just today someone has posted an update about a delay claim against Emirates which has taken 12 months to resolve!
Yes, but EC/UK261 offers very specific and strong rights with high levels of statutory compensation, yet still many cases are lost. In respect of hotels, you have no statutory framework to assist so you need to make out your own claim, trying to apply general consumer legislation to your particular claim. It really isn’t that simple.
I was merely using this as an example of the tenacity and ingenuity we see on here!
I was merely using this as an example of the tenacity and ingenuity we see on here!
I realise that, but you need a lot more than tenacity and in fact, against some opponents, the tenacity the OP demonstrated vs EK might have been rather costly for the passenger. With hotel reservations, there is no specific statutory support (or conditions of carriage), you don’t really have an agreed contract (the jurisdiction of which many anyway be disputed) and there’s no consideration for a pay at the hotel booking. Thus you are reliant maybe on some implied contract terms etc. so you need to know what you are doing.
More importantly (i know i know), it seems they’ve removed Priorty Check In from all level of membership.
More importantly (i know i know), it seems they’ve removed Priorty Check In from all level of membership.
It does however remain an Ambassador benefit at Intercontinentals though.
- You must be logged in to reply to this topic.
Popular articles this week:
