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Forums Hotel loyalty schemes IHG One Rewards Negative changes to redemptions

  • 1,774 posts

    I was merely using this as an example of the tenacity and ingenuity we see on here!

    I realise that, but you need a lot more than tenacity and in fact, against some opponents, the tenacity the OP demonstrated vs EK might have been rather costly for the passenger. With hotel reservations, there is no specific statutory support (or conditions of carriage), you don’t really have an agreed contract (the jurisdiction of which many anyway be disputed) and there’s no consideration for a pay at the hotel booking. Thus you are reliant maybe on some implied contract terms etc. so you need to know what you are doing.

    I totally agree with you @JDB. Even with EC261 you totally need to know what you’re doing, but even more so with hotels and the way you build your case prior to making a claim is crucial. In general though it’s always a negotiation, if you press them on the right points they’ll give in. It’s also the case that you get a better deal and at the same time making them think they got a better one. A fine line.

    Very few cases actually end up in court and we usually only hear about those that do.

    1,484 posts

    Surely priority check in isn’t much loss. I’ve never seen it used. And 3/4 times the IC Barclay NYC has its Anbassador check in area unmanned.

    I’ve only proactively used priority check in once and that was the Marriott Marquis DC when the queue was snaking round the lobby and the Bonvoy Elite desk was on another bank of desks entirely with the attendant calling people over one by one from the main queue. I think I caught a rare lucky day when the conference attendees checking in were non-American and thus few elites.

    1,101 posts

    Yep, the only priority check I’ve seen is being able to do so in the Club Lounge at various ICs.

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