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Forums Hotel loyalty schemes IHG One Rewards New IHG mandatory Eco fee

  • 2,064 posts

    Main hotel list page states: 30,000pts/Night Excludes 5% Service Charge.

    Clicking through says 30,000 pts per night Includes taxes and fees

    Payment page says:Additional Charges 5pct Green Hotel Initiatives Eco Fee – but doesn’t define the fee. (paying cash indicated it’s approx £6.79)

    Which is defined as GREEN HOTEL INITIATIVES We are currently charging an eco-fee of 5% plus the applicable taxes for each room night to help fund programs such as:Recycling of all batteries, light bulbs, electronics, printer toners, newspapers, cardboard, plastic bottles, glass and cans, paints, oils and solvents, as well as scrap metal.

    This is the only IHG property within a 30 mile radius charging this, so it isn’t forced on them by local gov etc.

    202 posts

    Which hotel is this, so I can avoid.

    Watch out, if kew green see this, they will jump at the chance of putting these onto their dump ihg hotels.

    2,064 posts

    Holiday Inn Express & Suites Naples Downtown – 5th Avenue in Florida.

    As far as I can see this is the only IHG property on the west coast of FL that’s pulling this trick. A couple of others have $10-$32 amenity fees that are now clearly shown on the main search page.

    1,386 posts

    Does it apply to points bookings? Surely 5% of zero is still zero. But yes, one to avoid and widely criticise online nonetheless. They’ll only get the message if customers stay away.

    2,064 posts

    This is my ‘point’, that it only shows seperately as you track through from the main search page and the checkout page (the intermediate page doesn’t) but the checkout page shows no value against it, so it’s unlikely to be actually charged.

    If you click through as a cash purchaser it says all taxes and fees included, then shows it explicitely as an line item at checkout.

    FWIW this is the same property as I had a major dispute with the unethical best price guarantee team, who rejected three claims, pointing me to a different set of Ts&Cs each time then admitting that if I’d booked the advanced saver rate as they’d insisted I must do, they’d ultimately have rejected the claim on that non ref booking because it didn’t match the fully refundable booking from the 3rd party site.

    384 posts

    I don’t see any problem charging 5% for green initiatives so long as it’s identified before payment is taken and the money is spent on just that.

    If there’s no charge on reward night then you got lucky.

    This is all coming to UK so better get used to it, Starbucks already charge 5p for a single use paper cup.

    10,805 posts

    But that’s fine, because you can take your own mug to Starbucks. I can’t really see how it costs the hotel to implement many green initiatives, anyway. For example, if you don’t change your towels every day or drink their bottled water, you are actually saving them money!

    380 posts

    I don’t see any problem charging 5% for green initiatives so long as it’s identified before payment is taken and the money is spent on just that.

    If there’s no charge on reward night then you got lucky.

    This is all coming to UK so better get used to it, Starbucks already charge 5p for a single use paper cup.

    Theyre just passing on costs in the hope that customers fall for it. Starbucks charging for cups is lol, they already charge rip off prices for something that costs pennies and then make the buyer pay extra for something to drink it in haha.

    895 posts

    I don’t see any problem charging 5% for green initiatives so long as it’s identified before payment is taken and the money is spent on just that.

    If there’s no charge on reward night then you got lucky.

    This is all coming to UK so better get used to it, Starbucks already charge 5p for a single use paper cup.

    Collapsible Moomin mug for anyone popping into Starbucks!
    https://www.instagram.com/p/CxIrPP8oirN/?utm_source=Voyado&utm_medium=email&utm_campaign=W38ENG%20(no)

    3,194 posts

    Which is defined as GREEN HOTEL INITIATIVES We are currently charging an eco-fee of 5% plus the applicable taxes for each room night to help fund programs such as:Recycling of all batteries, light bulbs, electronics, printer toners, newspapers, cardboard, plastic bottles, glass and cans, paints, oils and solvents, as well as scrap metal.

    The wording reads like this is an initiative (and charge) of the local authorities rather than the hotel. What hotel is going to be recycling things like solvents and scrap metal.

    The test of that would be are other hotels in the locality also charging the same fee / tax not another IHG hotel in another locality.

    2,064 posts

    Which is defined as GREEN HOTEL INITIATIVES We are currently charging an eco-fee of 5% plus the applicable taxes for each room night to help fund programs such as:Recycling of all batteries, light bulbs, electronics, printer toners, newspapers, cardboard, plastic bottles, glass and cans, paints, oils and solvents, as well as scrap metal.

    The wording reads like this is an initiative (and charge) of the local authorities rather than the hotel. What hotel is going to be recycling things like solvents and scrap metal.

    The test of that would be are other hotels in the locality also charging the same fee / tax not another IHG hotel in another locality.

    And they’re not. Not a single IHG hotel on the west coast of FL is doing the same. There’s 1 other in Naples and it’s not doing it

    So it’s either a complete scam by this property or it’s something that’s going to be rolled out in the future. Why on earth should we pay for them to recycle toner carts.

    2,367 posts

    Why are you even thinking about staying there?

    2,064 posts

    Why are you even thinking about staying there?

    I usually have 3 criteria for a hotel – IHG/Hilton/Marriot, location is 1st, price 2nd, and nearby restaurants 3rd. This one fitted the bill but I’ve dropped it fromt he list and decided to blow my Best Western balance as none of the other brands fit the above criteria.

    I’ll be the end of a long day with over 6 hours driving, and 3 hours sightseeing, so just want a decent meal and bed.

    384 posts

    Seems like cutting off your nose to spite your face for the sake of $6 – you didn’t confirm or otherwise that the reward night you were going to book didn’t even attract the charge as it was based on a % ??
    As others have said 5% of zero is zero

    2,064 posts

    I don’t patronise hotels that levy fake extra charges. On a cash rate it’s buried on the last page of the confirnation. My eye was only drawn to it because I clicked on the points listing that’s why I started the thread, to warn others. I was actually going to pay cash, not points.

    I don’t stay at any hotel with a stupid resort fee either. I rejected the new IHG property in DC that includes loan of a record player and discount on dog biscuits as the star items covered in their mandatory fee.

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