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  • EDB99 32 posts

    Title says it all. I am a bit surprised HfP is not reporting on BA’s afresh IT meltdown and the cancellations it entails.

    This went through the aviation press yesterday. More news today about BA having halted all short-haul traffic ex Heathrow.

    • This topic was modified 54 years, 5 months ago by .
    SteveJ 999 posts

    HFP not really a travel news site, it’s a points earning site.

    One points angle is, using MR points or Avios on non BA flights, or earning Virgin points instead, is looking more and more attractive as BA is proving so unreliable.

    If it wasn’t for the spend with Avios opportunities and fact they are the “home airline” and therefore cover most/all routes (from London at least), would’ve abandoned them years ago.

    • This reply was modified 54 years, 5 months ago by .
    ChrisC 956 posts

    Plenty of comments on todays chat thread and also on yesterdays as well.

    Not sure what Rob or Rhys could add over what’s on say the Guardian website.

    Not every issue needs a dedicated thread.

    HfP Staff
    2,299 posts


    If we get some interesting internal memos or photographs then we’ll run them. If not, missing my kids sports classes to repeat what the BBC etc are covering perfectly well doesn’t seem a great use of time. It would be good for a pile of page views but we not really bothered about chasing numbers for the sake of it.

    EDB99 32 posts

    Okay, get it.

    I guess my perspective is different as I live outside the UK. This is the primary source of information for all things BA, VS, avios, aviation in the UK, and UK-based points/mile/travel opportunities. (I do travel to the UK a fair amount for both work as well as family-related reasons.)

    George K 303 posts

    I agree that there’s no point in running news stories replicated elsewhere, however, if there was to be one point of discussion then I’d like to ask whether any other airlines have suffered such critical IT meltdowns lately (as in, during the past 4-5 years) where the severity and frequency is comparable. It’d be good to compare and contrast.

    My problem with such events is that they are clearly the result of cost cutting, and BA’s MO is to offer public statements about ‘making it right’ while at the same time refusing compensation individually. I’d be more sympathetic if there were genuine attempts to rectify the issue.

    It goes to show that while T5 is in meltdown, T2 is operating flawlessly. And that’s saying something, as Heathrow has not been blameless traditionally either.

    ChrisC 956 posts

    That’s because in T5 they use BAs own IT system for everything. Ready To Fly is a BA thing not an airport thing for example.

    In the other terminals airlines use the basic HAL infrastructure and airlines piggy back on to that.

    There may still be the odd IT issue in the other terminals but that’s with airlines own systems rather than HALs so whilst say KLM May go down every other airline will be ok.

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