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Forums Payment cards Virgin Atlantic No longer able to pay with debit card through the app

  • can2 541 posts

    Yes, option to pay by debit card is no longer available again. 😞

    Yep, I realised it this morning.
    It took me 9 beautiful minutes to pay by phone.
    So multiple calls = what a waste of time

    NorthernLass 7,985 posts

    @can2 – I tried calling but there didn’t seem to be an option for auto-payment, did I miss something? Do you have to speak to CS to do it?

    gill321 42 posts

    Anyone tried paying multiple times over the phone , say on consecutive days ? , i wanted to pay £6000 off the card with curve (£3000 end april then £3000 in may) using the fronted limit , then transfer back via balance transfer offer 🙂 , anyone tried to see if it works daily or more than once?

    Once you make payment on phone it asks if you want to make a further payment. I did 3 consecutive payments to clear my balance with my curve card 😀

    can2 541 posts

    @can2 – I tried calling but there didn’t seem to be an option for auto-payment, did I miss something? Do you have to speak to CS to do it?

    IIRC, don’t call from the app, use the direct Virgin Money line, then choose card and choose payment.
    It’s frustrating and time consuming so next time I’ll write it down to make sure.

    NorthernLass 7,985 posts

    Thanks, I rang the 0800 displayed on the app, though from my landline. It might be easier just to “save” the £3k and pay Virgin from my current account instead!

    AL 580 posts

    The app got an update in the last few days, with the only new bit appearing to be a screen asking me to choose which of my one Virgin Money cards I would like to service… sigh.

    bigmaggot 5 posts

    The app got an update in the last few days, with the only new bit appearing to be a screen asking me to choose which of my one Virgin Money cards I would like to service… sigh.

    A welcome change to be honest, it used to default to my closed card and had to change to my active card every logon. Also this would mess up the 3DS credit card authentication, seems to work fine now.

    RonnieB 295 posts

    It is staggering how crappy the Virgin app is

    JDB 4,536 posts

    It is staggering how crappy the Virgin app is

    Virgin’s poor technology was a big part of the bank’s failure to execute the plan of becoming a successful ‘challenger’ bank. Not a high street bank, not an app/internet bank so too much cost on top of big licensing fees to Virgin group. Hence the takeover by Nationwide at a knockdown price, well below book value. It had been touted for sale for a while with little interest.

    davefl 1,377 posts

    The latest incarnation of the virgin current account app asked for permission to spy on all sorts of irrelevant things on my mobile in the interest of security this week, and when I declined it told me I couldn no longer use the app and would have to access my account via another method. Since there is no other way to access the account they can shove it.

    Since I’d completed my current account switch to another bank the day before it didn’t really bother me.

    Cdog 18 posts

    Can anyone that’s done this recently explain how they were able to make a debit payment via the phone? It’s just a rotating message with zero options to make a payment, it explicitly says use the app, but it would appear from above there’s still a way to do it, but I can’t figure out how to navigate to the relevant option

    NorthernLass 7,985 posts

    Have you tried the direct Virgin Money line as suggested by @can2? I can’t be bothered, tbh!

    Roberto 291 posts

    Apparently it’s

    You can make a debit card payment, up to a maximum of £750, using our automated phone service. Simply, call our customer service:

    • For Virgin Money and Virgin Money Slyce customers – select option 4 and then option 1
    • For Virgin Atlantic customers – selected option 2 and then option 1

    Please make payments at least three business days before payments are due. Your payment will be applied to your account the next business day.

    Business days are Monday to Friday, 9am to 4pm, except for bank holidays or public holidays.

    Cdog 18 posts

    Thanks Roberto, those Virgin Atlantic details were correct, although I think it was actually 2, 1, 1

    philip61 1 post

    It’s disappointing to hear about the debit card payment issue in the app. Hopefully, the problem gets resolved swiftly so users can enjoy the convenience of seamless transactions once again.

    NorthernLass 7,985 posts

    Did someone just post their Curve chat transcript?!

    HampshireHog 125 posts

    Why all the fuss, surely just pay the statement by bank transfer using online banking, unless of course you’re playing silly beggars with Curve?

    Harrier25 870 posts

    It’s disappointing to hear about the debit card payment issue in the app. Hopefully, the problem gets resolved swiftly so users can enjoy the convenience of seamless transactions once again.

    As far a I’m aware, @philip61, and by the message I receive when opting to pay with a debit card, there is no issue to resolve. Virgin Money have clearly decided that they no longer wish to receive payments via debit cards anymore.

    Travel Strong 262 posts

    @philip61 is a chatbot. I wouldn’t read too much in to the post!

    Harrier25 870 posts

    I’ve been had! 😳

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