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Forums Frequent flyer programs British Airways Executive Club Not eligible to transfer Avios from Iberia

  • CharlieUK 49 posts

    A friend of mine has 25,000 Avios with Iberia that are shortly due to expire. He ideally wants to transfer them across to his BA account. However, when he’s tried to transfer them, he gets an error message stating that he’s not eligible to make the transfer. Does anybody why this may be and if there’s a solution?

    NorthernLass 8,274 posts

    Has he tried doing it from his BA account? I think this might be a workaround.

    CharlieUK 49 posts

    Has he tried doing it from his BA account? I think this might be a workaround.

    Thanks NorthernLass, I’ll suggest it to him and see how he gets on.

    CharlieUK 49 posts

    Unfortunately that doesn’t seem to work. After he’s logged into his BAEC account and clicked on Combine My Avios under Iberia Plus, he’s presented with an error message saying “Your session has timed out, please log in again” – even though he’s still logged in. Sounds like an IT glitch to me so I wonder if it’s a temporary problem.

    dougzz99 627 posts

    Does he have an Avios account. I think you can go Iberia > Avios > BAEC using the Avios account to pull from Iberia and then push to BAEC.

    yonasl 976 posts

    I wanted to transfer Avios from BA to IB the other day and couldn’t manage from the IB.com site. Doing it from BA’s website worked fine.

    There is definitely something odd going on with their systems atm.

    Skywalker 759 posts

    The BA transfer route works well (well at least it did when I tried it) – I did it the other day, Iberia route was giving the same error message.

    ar 7 posts

    FYI this seems to be browser sensitive. I’ve been able to use Combine My Avios in Firefox, but was getting the same error noted above in Chrome. Haven’t tried other browsers.

    CharlieUK 49 posts

    We’ve now tried all three different methods:

    – Transferring from Iberia to BAEC using Iberia.com
    – Transferring from Iberia to BAEC using BA.com
    – Creating a login with Aerlingus and using Avios.com

    We’ve also tried using Safari and Firefox. However, each method throws up an error message of

    – Sorry, you currently don’t meet the terms and conditions to combine Avios
    – Service is not currently available
    – Service is not currently available

    The Iberia Avios expire in 4 days’ time so I’m kind of giving up hope unless anyone else has any other suggestions.

    AJA 1,121 posts

    Can you transfer Amex points to IberiaPlus?
    Or try doing a survey via e-rewards
    Or book a reward flight for some point later in the year?

    bartas8891 38 posts

    We’ve now tried all three different methods:

    – Transferring from Iberia to BAEC using Iberia.com
    – Transferring from Iberia to BAEC using BA.com
    – Creating a login with Aerlingus and using Avios.com

    We’ve also tried using Safari and Firefox. However, each method throws up an error message of

    – Sorry, you currently don’t meet the terms and conditions to combine Avios
    – Service is not currently available
    – Service is not currently available

    The Iberia Avios expire in 4 days’ time so I’m kind of giving up hope unless anyone else has any other suggestions.

    I am experiencing the same problem. In fact, I have been trying to move my Avios for the last 10 months. I have explored all possible routes and I noticed that I can do the following:
    move Avios from BA to Avios.com
    move Avios from Avios.com to BA
    move Avios from BA to Iberia
    move Avios from Avios.com to Iberia.
    What I cannot do is move Avios from IB to either BA or Avios.com. I have tried multiple browsers as well as different language versions. I’ve also tried web chat on avios.com but they could not do it either.
    IB customer service via Facebook is useless and so is the call center.

    Any suggestions? I am getting to the point that I would not mind swapping or selling the miles at a discount to avoid all that hassle.
    Funny enough I cannot make any flight (IB or partners) or hotel redemptions either. I get an error saying “We’re having problems with the Avios service. Please try again later. If the issue persists please contact us”.

    CharlieUK 49 posts

    We’re also getting the same error when trying to use the Iberia Avios for a redemption.

    bartas8891 38 posts

    So we are stuck with unusable avios. By the way, making a redemption over the phone didn’t work either.

    CharlieUK 49 posts

    I think you’re right. I can’t think of any other solutions.

    bartas8891 38 posts

    Have you made any progress on the issue? I am stuck with 86k

    Bumpy 2 posts

    I am having problems with this at the moment, I have had my Iberia account since 2015 and met the criteria by collecting at least avios, think I did it through some avis promo, but in the Iberia account is says I now don’t meet the criteria set out in the terms with no link to the terms. Really frustrating.

    Lady London 2,142 posts

    Is it possible to pull them from Qatar into the Qatar program?

    Can BA Exec Club help if you call them. Iberia are totally ruthless about expiring avios. Except when the Avios balance is negative, for some strange reason.

    Have a look at the Iberia program Iberiaplus website in case there is some way you can quickly credit an avios – will that stop them expiring?

    HughR 22 posts

    Did anyone ever find a solution to this. I get the same errors reported above. I have 200 Avios about to expire in my Iberia Account. It is only 200 Avios so not a massive issue but still a shame to lose them!

    HughR 22 posts

    Did anyone ever find a solution to this. I get the same errors reported above. I have 200 Avios about to expire in my Iberia Account. It is only 200 Avios so not a massive issue but still a shame to lose them!

    Ignore my question. I have fixed it thanks to a workaround on another thread. It works in Chrome, just not in Safari!

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