Not eligible to transfer Avios from Iberia

[CharlieUK]

A friend of mine has 25,000 Avios with Iberia that are shortly due to expire. He ideally wants to transfer them across to his BA account. However, when he’s tried to transfer them, he gets an error message stating that he’s not eligible to make the transfer. Does anybody why this may be and if there’s a solution?

[NorthernLass]

Has he tried doing it from his BA account? I think this might be a workaround.

[CharlieUK]

NorthernLass wrote:

Has he tried doing it from his BA account? I think this might be a workaround.

Thanks NorthernLass, I’ll suggest it to him and see how he gets on.

[CharlieUK]

Unfortunately that doesn’t seem to work. After he’s logged into his BAEC account and clicked on Combine My Avios under Iberia Plus, he’s presented with an error message saying “Your session has timed out, please log in again” – even though he’s still logged in. Sounds like an IT glitch to me so I wonder if it’s a temporary problem.

[dougzz99]

Does he have an Avios account. I think you can go Iberia > Avios > BAEC using the Avios account to pull from Iberia and then push to BAEC.

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[yonasl]

I wanted to transfer Avios from BA to IB the other day and couldn’t manage from the IB.com site. Doing it from BA’s website worked fine.

There is definitely something odd going on with their systems atm.

[Skywalker]

The BA transfer route works well (well at least it did when I tried it) – I did it the other day, Iberia route was giving the same error message.

[ar]

FYI this seems to be browser sensitive. I’ve been able to use Combine My Avios in Firefox, but was getting the same error noted above in Chrome. Haven’t tried other browsers.