Pre-ordered Kosher meal not loaded Club Europe

[vneiz]

I toke a BA flight from Rotterdam to London City in Club Europe, and had ordered a kosher meal well in advance. On the aircraft I was told that the meal hadn’t been loaded.
Has anyone had this issue in the past? How much compensation can I reasonably expect to get if any?
I seem to remember reading somewhere that City airport has got a bad reputation for loading on special meals, anyone know anything about this?

[NorthernLass]

You might get 5k avios if you submit a complaint form to BA. Was there even a veggie option you could have instead or were you left with nothing?!

[_Tom]

I received 10K as a silver card holder when complaining that the Club breakfast on a BOM-LHR was utterly disgusting; so perhaps Vneiz might be offered more than 5K for going without a meal entirely, albeit on an exceptionally short sector.

[Ladyshopper]

Every time I’ve complained about the gluten-free meal choice, I’ve been given 10k Avios. I was once given a £75 e-voucher, which I said I wasn’t going to use, and they gave me 10k Avios instead!

[NorthernLass]

I got 5k after they ran out of time to serve CE once.

I feel like I should have complained that my PE breakfast returning from GCM last year consisted of a croissant which was still frozen.

And LL just reminded me, we did get 10k each for BA not loading enough breakfasts returning from BOS, also last year, but that was obviously a longer flight where OH and son basically had to make do with a chocolate bar each as they don’t eat cheese!

[vneiz]

Dear Mr xxxxx

An apology from British Airways

We’re very sorry to hear about your recent experience with us. This isn’t what you should expect of us, and we understand why you needed to complain.

Thank you for letting us know – please be rest assured that your feedback has made a difference. Your comments have been shared with the relevant team and we’ll be using them to help us to improve. We’d also like to thank you for your patience while we got back to you.

We’ve added 5,000 Avios to each of your Executive Club accounts and we hope this goes some way towards making up for your experience. You can exchange Avios for flights, upgrades, hotels or car hire – please see ba.com/avios for more information.

Once again, please accept our apologies. We hope to welcome you on board soon.

Best regards

Fatima
British Airways Customer Relations

[can2]

Dear OP, how long did it take you to receive a response?
They didn’t load my VGML meal in Club and I complained. And still waiting.