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  • terry1968 16 posts

    Good Morning
    Qatar cancelled my flight back in October. It was booked via Ebookers. Qatar took the money but won’t speak to me about a refund , telling me to go back to Ebookers. Section 75 no good as third party transaction and chargeback no use as more than 520 days have elapsed since I purchased the original ticket .
    My question is , Can I MCOL Qatar if they don’t have a UK address ?

    points_worrier 296 posts

    You can MCOL both Qatar and Ebookers (include both). Qatar have a UK office, and you can put this on the MCOL form, as long as the flight originated from the UK. They will not ignore any judgement – you could impound planes on the tarmac etc if you have a debt owed to you.

    But I would not use this though – I would go through chargeback, then ABTA/ATOL before this.

    meta 1,470 posts

    You can do s75 claims even if there was a third party involved just need to phrase it that Ebookers sold you an invalid ticket/document (same as damaged goods). I did this successfully two times with Expedia/TAP and Croatia Airlines.

    terry1968 16 posts

    Thanks for the advice both
    After 6 months of Expedia telling me that Qatar were responsible for the refund , Expedia contacted me to say that my credit card had expired and if i contact them with a valid card i can have my money back ! Refund in progress!

    points_worrier 296 posts

    Perfect. Best outcome for all concerned.

    Lady London 2,139 posts

    I am so glad you got that solved. There’s what’s right and what the law might say, but it’s always more helpful to just get it done any way you can.

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