Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs British Airways Executive Club QR flight delay (booked on BA flight number through BA)

  • hugo r 309 posts

    5th June QR DOH-BKK can anyone share the actual depart time and at stand time in bkk as it was delayed taking off by 3 hour due to aircraft needing mandatory ground time apparently . I think it was at stand in BKK just over 3 hours late which I believe is due comp (booked from London on BA codeshare through BA ) if can get them to pay

    It was booked via BA holidays presume have to claim via QR …

    Flight number BA 6192 5th june (think it’s qr834)

    Help appreciated

    BA Flyer IHG Stayer 2,394 posts

    Yes this is a claim to QR as the operating carrier.

    Assuming this was LHR-DOH-BKK it would be 4 hours delay before getting 50% compensation and 5 hours for full – assuming there isn’t an exceptional circumstance.

    You have to look at the total trip not the separate parts.

    hugo r 309 posts

    Hello

    It was LGW-DOH-BKK , the DOH flight to BKK was delayed, went just after 0500 in the morning (should of been 01.50) I’m sure it landed 3 hour late but not sure if comp is done by touch down time or by gate/stand arrival Time . I didn’t take down the time and I’ve googled and can’t get data that far back

    I’m still away till the end of the month so will submit when back (that’s off it was 3hours)

    They said the a380 needed mandatory ground time whatever that means hence the delay … I’m not an expert but that doesn’t sound exceptional circumstances ????

    BA Flyer IHG Stayer 2,394 posts

    It’s the doors are opened and passengers can get off time thst counts.

    This site has the data you need and shoes just under a 3 hour delay on landing. As I wrote above it needs to be a minimum 4hr delay to even qualify.

    https://www.airportia.com/flights/ba6192/doha/bangkok/

    hugo r 309 posts

    Hello thanks the link kindly provided isn’t showing the 5th June , the flight details were for a more recent flight

    I can’t find the details online for the 5th June (U.K. flight was on the 4th) doh-bkk was the 5th

    BA Flyer IHG Stayer 2,394 posts

    Scroll down the page. It currently goes back to 4th June butwill likely move forward at some point soon and no longer be available.

    hugo r 309 posts

    Hi I’ve checked and it only goes back to the 7th June … that’s a pain !!! Need the data for the 5th , wonder if anyone has some kind of subscription which gives historic data which they might be willing to share

    We also missed our connecting flight (booked separately) I guess nothing we can get on that one

    JDB 4,883 posts

    Hi I’ve checked and it only goes back to the 7th June … that’s a pain !!! Need the data for the 5th , wonder if anyone has some kind of subscription which gives historic data which they might be willing to share

    We also missed our connecting flight (booked separately) I guess nothing we can get on that one

    It doesn’t greatly matter what data you proffer as QR will have their own record of the arrival time and will determine your claim solely on that basis. QR doesn’t use any arbitration service, but if you escalated to MCOL, they would need to provide proof of the arrival time to the court.

    From what you say the arrival was very close to three hours late – so possibly over or under. If the delay is over three hours (but under four hours) you are entitled to 50%. As the delay is so close, QR can potentially introduce an element of ‘extraordinary circumstances’ to take it under the three hours.

    hugo r 309 posts

    Thanks for help , I’m sure by memory it was bang on 3 hours on landing but took ages to get the gate and then took a while for the doors to open …

    One can try but guess I’m at the mercy of QR , should I also mention about the additional costs for my separate pnr which I missed the flight on (TG BKK-CNX)and had to pay extra to change plus hotac for the night as they couldn’t rebook me onto there last flight on that day as it was fully

    Is there any point submitting to BA holidays as it was a holiday package and BA flights (I’m talking about the main flights not the TG flight)

    BA Flyer IHG Stayer 2,394 posts

    Sorry I got the times wrong in my first post.

    It’s >3 hrs for 50% compo and > 4 for full.

    As to this

    One can try but guess I’m at the mercy of QR , should I also mention about the additional costs for my separate pnr which I missed the flight on (TG BKK-CNX)and had to pay extra to change plus hotac for the night as they couldn’t rebook me onto there last flight on that day as it was fully

    That’s all down to your travel insurance.

    Is there any point submitting to BA holidays as it was a holiday package and BA flights (I’m talking about the main flights not the TG flight)

    No. None of your flights were operated by BA so as I said right at the start any claim is with QR.

    JDB 4,883 posts

    @hugo r – the statutory provisions of UK261 are stronger than those of the package holiday regulations insofar as they relate to flights. It’s not totally clear whether your onward TG flight was within a BAH or a separate arrangement made by you. If they were inside, then BAH should be your first port of call before claiming on insurance.

    hugo r 309 posts

    Thanks help , tg flight was booked direct so totally separate

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.