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Forums Frequent flyer programs British Airways Executive Club Refusal of BA to release telephone recordings

  • 1005dyer 39 posts

    I am finalising a claim v BA and have asked them to supply the recordings of my conversations with them — do I have a legal right to these recordings? If not I will claim any way as I have notes of the conversations which will prove my claim and their error. Thanks

    Super Secret Stuff 365 posts

    I believe, you have GDPR rights to that data. Although you’re probably have to go through a specific channel in a GDPR Web page to get to the right people who a) understand your rights and b) have admin rights to access everything

    StillintheSun 135 posts

    @1005dyer
    I obtained the recording I wanted from BA very easily by writing a GDPR request to them. Search GDPR on their website and the details are there. Mine was emailed to me within a couple of weeks. Frankly, I was impressed and thought BA should be commended for its no nonsense approach to this.

    points_worrier 297 posts

    Agreed, search DPO on the BA website. They responded relatively quickly, with a copy of the call I requested, nothing more/less, no shenanigans etc, so all worthy of praise on BA’s part.

    Nigel Keya 80 posts

    So BA haven’t actually refused to release the telephone recordings: because you didn’t ask them yet.

    I might as well start a new thread: ‘There’s absolutely no chance of getting a Long Haul BA Reward seat on points (not that I’ve tried looking)’

    1005dyer 39 posts

    Yes, Nigel Keya I have asked BA to supply the recordings

    duggie1982 263 posts

    So BA haven’t actually refused to release the telephone recordings: because you didn’t ask them yet.

    I might as well start a new thread: ‘There’s absolutely no chance of getting a Long Haul BA Reward seat on points (not that I’ve tried looking)’

    Hahaha

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