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Hi,
I’ve booked a companion voucher reward flight booking from Newcastle to Singapore, I luckily managed to get CW seats on the way there but after little success ringing at 1am only managed to get premium economy for the way back after ringing at 8am on T-355 yesterday. Our internal feeder flight wasn’t released until today and the agent on the phone is saying that BA now have a new policy that your baggage allowance doesn’t carry through connecting flights I.e. on the way back I can bring 2x23kg onto the Singapore to London flight but only 1x23kg on the London to Newcastle as there’s no premium for economy option on the internal feeder flight so they will only put you in economy with that baggage allowance. I’ve flown premium economy previously and never had this issue but she said that the policy only changed in December. I’ve tried to look online but can’t see anything about this new policy and if I go to make a paid for booking it allows me the 2 bags on both flights. The agent suggested I either pay for the additional bags at £65 per each bag or upgrade to club world on the internal flight at 15k Avios plus taxes! Has anyone heard it this? Is it because it’s a reward flight and not paid for? Any help or advice greatly appreciated.
If it’s a single ticket and bags to be through checked I cannot see how this could be implemented, not even by the super efficient switched on staff in Singapore.
If it’s separate tickets that altogether a different matter.
Check baggage allowances on the e ticket receipt but unless you are planning to ship 46 kg and don’t have status I’d ignore it
If it’s a single ticket and bags to be through checked I cannot see how this could be implemented, not even by the super efficient switched on staff in Singapore.
If it’s separate tickets that altogether a different matter.
Check baggage allowances on the e ticket receipt but unless you are planning to ship 46 kg and don’t have status I’d ignore it
It’s all one booking both outbound and inbound that’s why I can’t understand it, same booking reference for it. My e ticket conveniently is blank in the baggage allowance box for both the sin-lhr and lhr-ncl as well but has the 2x32kg for both the outbound flights. I’m not bothered by the extra kg difference but really need the extra bags on the way back – doing a Disney cruise from Singapore and know I’ll be bringing lots of merch home 🤣
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