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Booked 4x tickets with Aer Lingus, 2 adults 2 children and an infant in business. Booked seats all sat together.
Checked in online and all seats still showing confirmed as sat together. After being issued with boarding passes when dropping luggage transpired my wife and baby had been moved to 1a. Other 3 of us were in rows 4&5 at other side of plane.
When i realised and spoke to ground crew they were sympathetic but we’re adamant there was nothing could do and could only ask passengers to move given business cabin was full. They explained it is safety policy that infants go in front row. So 1 a-G or 2H&K.
I asked why then was i allowed to book different seats with an infant. There are no such warnings on their website, and why no efforts had been made to advise us of this prior so we could have attempted to select seats all together. All computer says no response.
Having had a look there’s no law their breaking but there’s a clear error on airlines part as we were booked in seats it was impossible by their policy to remain in.
I’ve read that the aer lingus complaint system can leave you hanging with no response for weeks on end. Any help tips advice on my rights.
Unfortunately you don’t have any rights as such re seating of children. The CAA guidance (and that of the Irish equivalent) simply says that children should “ideally” be seated in the same row as the parent. There’s no restriction on a family being split up a few rows apart as you were as long as there’s one parent near the children. I’m not sure what you would hope for from any complaint other than some sort of apology; the response may be as annoying as the original situation.
What if there were more infants than front row seats?
I’ve seen the worst of families not seated together on IAG airlines, another consideration that they seem not to care about.
@hake-tfc have you threatened Aer Lingus with a sex discrimination claim? Why the assumption that the baby goes with the mother not the father? Though that said I suspect you got the better deal…
What if there were more infants than front row seats?
I don’t know the position of Aer Lingus but many airlines do limit the number of infants they will allow in a cabin for safety reasons but this most commonly relates to the availability of oxygen masks.
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