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Hi, I flew last year BA Club World to Jo’burg and paid for seat selection. We were unable to sit in our booked seats so were moved to basically the worst seats in the cabin. Per the instruction from the check-in desk we submitted a refund request and yet, 8 months later we are still waiting.
After not hearing anything for some time, despite a few chaser emails off the back of my original “acknowledgement” email I spoke with someone on webchat and was told the case had been closed….no explanation or email at all. After explaining the situation it seems they reopened the case but this was already now 3 months ago. Anyone else had a similar experience and how did you get it resolved? I dont think just putting up with it and waiting until they get round to reviewing my case is an acceptable solution now, given the ridiculous amount of time taken so far to process a simple refund. I also feel like we should be due some compensation by way of Avios as a way of saying sorry?
Please help…its not an earth-shattering amount of money I am waiting on but now it is really starting to p*** me off!
That’s really infuriating and you have been more than reasonable.
I would personally write to seanl.doyle@ba.com – it will then get picked up by the executive complaints team and usually dealt with fairly quickly. You could also do a chargeback on your credit card.
Exact same problem with me. In the end, it was close to £500 and I was sick of waiting. I emailed said email address, it got resolved fairly quickly and they gave me 10000 Avios for the trouble…
Great, thanks for your help. I will send an email to Sean and see what happens!
Exact same problem with me. In the end, it was close to £500 and I was sick of waiting. I emailed said email address, it got resolved fairly quickly and they gave me 10000 Avios for the trouble…
£500 to choose your seats? I can take 20-30 Ryanair flights for that. The world has gone mad.
It’s over £100 for some CW/exit row seats now, not that I would ever pay anything like that!
Exact same problem with me. In the end, it was close to £500 and I was sick of waiting. I emailed said email address, it got resolved fairly quickly and they gave me 10000 Avios for the trouble…
£500 to choose your seats? I can take 20-30 Ryanair flights for that. The world has gone mad.
It was madness but was a family holiday in Premium and we just wanted to sit together, and paying that much was painful. Happily, Club World came up, so we upgraded and hence the refund. I totally agree though, I think its ridiculously expensive.
I think with BA’s new AI, it is crucial to express oneself as though speaking to a very young child.
So: “I booked premium economy, and paid £500 in total to choose our seats. We all paid to upgrade to Club World and so are entitled to a refund of our seat reservation fees.”
I did similar with a recent flight. “I am unhappy because we chose our seats months in advance. They were changed on the morning of our departure. We chose new ones. They were changed again at lunchtime. We again chose new ones. At check in, we found they had been changed again and we were now in separate business cabins. It was a great disappointment that we couldn’t sit together because it was my birthday.”
Within 10 hours, a phone call from BA and 10,000 avios each!
I’ve had multiple BA complaints including a seat refund resolved with no contact from them, not even an automated mail. The seat refund I only realised was resolved when I received a paper statement from Amex for a closed card! So it’s worth double checking if you’ve had the refund or not
If you don’t get anywhere with emailing Sean Doyle then you could consider either a Charge back on your card or taking BA to CEDR
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