Star Alliance – credited my flight to the wrong airline mileage scheme

[Mel TS]

I wonder if anyone has any experience of managing to get the air miles reallocated to an alternative scheme?

We Flew Air Canada LHR – YYZ over xmas/new year. I’d removed all traces of any aeroplan frequent flyer number from the bookings and added our United Mileage plus info on line. I asked when we checked to make sure that the United info was there instead of the aeroplan info and was told yes it was all ok.

Hands up this is my bad for not checking, but once we’d made it to YYZ I finally looked at the boarding pass in detail and it said Aeroplan, and yes the miles credited to Aeroplan.
I went back to the online booking and once again removed all the Aeroplan info. The return flight has nothing on the boarding pass and the miles haven’t credited anywhere yet.

All I can find is a few posts on Flyertalk on how to reallocate the miles- contact Air Canada and then United so I will do that, but any tips are most welcome. It’s worth a try as 5300 miles isnt insignificant.
The return one is hopefully ok to try to sort via United website for missing miles.
Thanks all

• This topic was modified 55 years, 4 months ago by .

[John]

It will likely be a long painful process, good luck. I tried a few times to do similar things but just gave up

With star alliance always book in a new browser instance and not logged in unless you know for sure you want the miles in that program

[Lyn]

We managed to do this years ago with a OneWorld booking. I don’t remember the exact details but do remember that it was relatively simple to straighten out. Hopefully Star Alliance have an equally straightforward process.

For your outbound flight I would definitely start by calling Air Canada, if you can reach them, and explain that you were reassured by their own check-in staff at LHR that your United number was in the booking. They should be able to advise you and at the very least reverse the credit of miles to Air Canada to pave the way for United to take over.

Since your inbound boarding pass didn’t show any frequent flyer information, you may simply be able to claim the missing United miles for that flight via United’s website. Again, Air Canada should be able to advise about this when you contact them. Good luck!

[Mel TS]

Thanks guys, I dont hold out much hope but I’ll give it a go.