Take the cash or ask for avios back?

[Caveman]

Afternoon all,

Recently took a trip to Singapore from Newcastle using a 241 voucher and 115k with a tax bill of £600. The Newcastle flight was delayed an hour so missed my flight to Singapore. I was rebooked onto a Singapore airlines flight the following day in business class – a massive upgrade to BA’s garbage.

I made a claim online and finally received a response today for £520 compensation.

Can I ask for my Avios back instead?

[Sam]

No, you can’t

The 520 is because of your delayed arrival under uk261

You could use the 520 to buy or boost more avios if required

Ps nice upgrade

[dannyc]

Are you asking for the equivalent avios of £520 or the entire 115k back?