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During our LHR-MIA flight on the 17th my wife felt unwell.
Now, my wife is super fit and is never unwell, not even a mild cold.
So, when she suffered sickness, faintness, and hot/cold sweat she only just managed to reach The Loft area from our rear PE seats.
She really was not well.
I’d obviously followed her and managed to get the attention of the Upper Class Manager.
He took over, had her legs raised, pulse taken and general chat.
She wasn’t amy better after 1 hour so he went away and called their Doctor service in the US.
Oxygen was authorised and after 6 minutes she was well enough to half run to the toilet to be sick.
Another hour later she was sick again.
Throughout, senior crew remained with us to ensure she was OK.
She managed to have a No.2 as well (there is no easy way to say it lol)
She only had 3 small cans of wine and the first meal onboard and hadn’t had a drink before boarding so we dont know what caused things (however BOTH cans of sparkling rose were identically labelled yet one poured clear and one a rose colour – ??)
She managed to get back to her seat and slept for an hour before we landed.
Anyway – the reason for this post is to give credit where it’s due to the wonderfully, prepared Crew onboard Virgin Atlantic.
(The broken seat items we had didn’t really matter after the above)
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.And for “fun”
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We flew to the US to get a Transatlantic cruise back to Europe.We got an Uber from our hotel to the cruise port, went thru the security scanners and then my wife said.
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I’ve lost the wallet with the Passports in it !!We had the security staff virtually dismantle the security conveyor, I ran to a dippy elderly lady ahead of us in case she picked it up but no good.
I then managed to contact the Uber driver to discover he had now found the wallet – then my £5 allowance I set for my ID Mobile account reached the limit and cut off.
Thankfully I’d managed to offer him $100 to bring the wallet to us and we boarded with under 1hr to spare
The joys of travel !!!
Anyway, back to the main item Thank You Virgin Crew
First and foremost, I hope your wife’s feeling a lot better now – being ill on a plane is never fun, especially when you’re having the potential to fight for access to the bathroom!
Whilst many think of crew as being glorified talking vending machines, they’re there to make sure everyone’s safe and well, as proven here. If you haven’t already, please consider dropping a note to customer.care@fly.virgin.com and letting them know of your good experience, or fill in the compliments form: https://help.virginatlantic.com/gb/en/contact-forms.html?webform=feedback–compliment.
Over the years, I’ve had a few personal replies to submitting compliments, and it sounds like the FSM on this flight did some good work.
Yes, I completed the Survey and email the Executive Office (I chose them as it made a change from my complaint emails lol)
Finally had a response from Virgin
They said they’d contacted the flight crew to pass on our Thanks.
I hope they do and it’s not an easy, hollow response.
Hopefully your wife has recovered now. It’s always nice when someone calls out good service – thanks.
Finally had a response from Virgin
They said they’d contacted the flight crew to pass on our Thanks.
I hope they do and it’s not an easy, hollow response.
I think they do tend to pass it on to the crew. I have sent a few compliments, but one day was when I knew the SFO on the flight – he showed me the feedback I’d written on their internal comms (anonymised). Had always wondered if it just vanished into the ether.
Glad they were good to your wife – maybe a dose of norovirus? It’s been rampant. Absolutely horrible to be sick while travelling.
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