-
Hi all, I just had an email from BA to say my Avios flight time had changed. It was now arriving 40 minutes later. It was already later than ideal so I called to ask if I could move onto an earlier flight the same day. The agent told me I needed Avios availability on that flight to move to it. Is this new? I thought that if the time changed you could move to another flight even if there wasn’t Avios availability – I’ve done this in the past I’m sure! Or have I misunderstood?
Time has to change by at least 2 hours for a free move. I think what the agent was trying to say is that you’d be cancelling and rebooking, which would indeed require avios availability.
Have you looked in MMB to see if you can change it online? Occasionally BA’s IT is a bit flaky and you can do this even though it’s not strictly within the Ts and Cs.
Since this isn’t a cancellation (where avios availability doesn’t have to be there on your desired replacement flight) but a schedule change then BA policy applies and that’s no free change if it’s less than a 2 hour change.
The agent is correct as it would count as a voluntary change to switch flights and so avios availability does need to be there
Agree with Northernlass and BAFIHGS – BA regard this as a minor schedule change and they are applying policy correctly – there is no point pushing it.
(Real world experience – I had a real battle to get a sensible outcome when flight times were changed on a connecting trip, domestic-LHR-europe. BA moved my first flight forward 1h30 and second flight back by a similar amount, adding 3h to journey time and giving me 5h+ at Heathrow. Both legs had multiple flights a day – had to get a supervisor to override the restriction, I think they only did it as I was trying to preserve times as close to original booking. Also being BA Gold maybe helped…).
I have just been informed of a change to my Avios booking too.
They have moved my return flight to Glasgow back by 1hr 50m, this means that there is only 1hr between my long-haul flight into LHR and my short-haul departure.
How is that acceptable?How is that acceptable?
It still complies with the Minimum Connection Time and that’s all that matters to the BA (and any airline for that matter that offers connecting flights)
How is that acceptable?
It still complies with the Minimum Connection Time and that’s all that matters to the BA (and any airline for that matter that offers connecting flights)
I thought they had increased the minimum connection time to 1hr 15m?
Depends when the flight is.
I think that’s only from Jan? When is your trip?
I think that’s only from Jan? When is your trip?
31st January
I think that’s only from Jan? When is your trip?
31st January
MCT is now 75 mins then so you’ll be rebooked at some point. Double check yourself if there are any better options before you accept their suggestion
I have phoned and have got this all sorted now.
They did say that this would count as my one free change due to disruption. Does that mean that if they make any other changes that are unsuitable that I cannot change those for free?I have phoned and have got this all sorted now.
They did say that this would count as my one free change due to disruption. Does that mean that if they make any other changes that are unsuitable that I cannot change those for free?Nope if BA make any more changes, you can amend again.
That’s what I thought, one free change per disruption by BA or Airport.
Thanks for confirming.Jumping on this – BA has moved 2 AGP departures to 2 1/2 hours earlier. There are no other flights which would be possible with our MAN connection, but is there any chance of BA moving the domestic connection (on same PNR) earlier?
It’s also extremely annoying that you have to call for this!
Jumping on this – BA has moved 2 AGP departures to 2 1/2 hours earlier. There are no other flights which would be possible with our MAN connection, but is there any chance of BA moving the domestic connection (on same PNR) earlier?
It’s also extremely annoying that you have to call for this!
The robotic hasn’t kicked in that you can’t make the connection yet – you can either call now or wait for the robotic that will (should) allow you to update online via MMB
Jumping on this – BA has moved 2 AGP departures to 2 1/2 hours earlier. There are no other flights which would be possible with our MAN connection, but is there any chance of BA moving the domestic connection (on same PNR) earlier?
It’s also extremely annoying that you have to call for this!
The rule seems to be that if BA have moved one flight by >2 hours you can rearrange the whole journey. eg you were booked on
d MAN 1000 a LHR 1130
d.LHR 1330 a. AGP 1700If BA move LHR_AGP to d. 1630 then you can change either MAN/LHR, LHR/AGP or both to whatever suits best but you do need to call to do this. I’d give it a few days as evidently they are messing with short haul schedules at the moment.
Thanks – sorry, I wasn’t clear, we would still make the connection but would have a 5 hour wait at LHR. It would obviously be better if we could get on an earlier flight back to MAN.
Thanks – sorry, I wasn’t clear, we would still make the connection but would have a 5 hour wait at LHR. It would obviously be better if we could get on an earlier flight back to MAN.
If any one flight in a connecting journey has a schedule change of >2 hours they will let you move to any valid itinerary that day. You can change either flight even if the one you change hasn’t been amended.
I think the 2 hour rule is relatively recent enactment as people took the p*ss off the back of a 15 minute retiming of a domestic connection. I know I did – we swapped from the 777 to A380 flight from Singapore a few years ago, easily the best F redemption I’d had!.
Thanks – now to decide whether a 5 hour wait at LHR will be more or less painful than a phone call to BA! (Though I admit the one and only time I’ve used the Silver line the service was excellent).
- You must be logged in to reply to this topic.
Popular articles this week:
