Two weeks waiting for card …

[Thywillbedone]

Morning all. First time dealing with Capital on Tap. No sign of card two weeks after approval. I understand there are Royal Mail delays but that doesn’t really excuse it. Wondering should I just give up on it and cancel? Can’t count how much literature they shoved through my door over the years only to botch it when I finally signed up …

[toddy]

Have you contacted them on live chat? My experience of their service is good.

Takes a similar amount of time to posting on here!

[Thywillbedone]

Sent them an email earlier today …I’ve been finding live chat options as bad as telephone lines these days so hadn’t tried.

[Thywillbedone]

Now sorted. They gave me £50 for the inconvenience and said that the three month spending period (to hit bonus) would begin from today rather than approval date (and the card should reach me in 3-5 biz days). Good service recovery anyway.