Unable to get through to BA’s US call centre before midnight – pls help
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I am having trouble booking the return leg of my British Airways Club World flight from CPT to LHR using Avios and a companion voucher. I have tried calling three times already, but have not been able to get through to a US call centre agent before midnight. I have tried calling at 12:45, 12:37 and 11:30, but each time I have been cut off or placed on hold. As a Blue member, is there a special helpline I can call to book my return flight (e.g. can I call the Gold one)? Any advice or help would be greatly appreciated. Thanks!
Do you have enough Avios to book it at full Avios rate and claim the 50% refund afterwards?
I called the Australia number earlier in the week for this reason and the call was handled in India, but only 2 hours into shift.
When logged into your BA account, go to contact numbers and select Asia / Australia numbers to call. That would be my advice as they are just starting their day.
I called at 11.40 and had everything lined up with 5 mins to spare.
On the other hand, I called the Australian line last week at about 11.45pm (in the UK) and no-one had picked up by midnight. Does seem to be luck of the draw.
I booked CW to Mauritius for this october online using Amex companion.
Had the avios to be able to book the return online too 10 days later.1st call i made to the BA Silver line the agent told me i couldnt have the refund in avios, as i hadnt followed the correct process, and therefore was tough luck
called a few days later and got through to the UK centre and she refunded straightaway, amazing that different agents dont have the same understanding, especially on the exec club lines as you would expect it to be a fairly common request!
Called BA Australia 15 minutes before midnight and got through to India and their call centre was down… just my luck.
Luckily I managed to book CW from Johannesburg to Heathrow on the inbound instead of Cape Town. It’s better than flying economy.
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